B-Application Support Engineer Tier 1A
Alegeus · Bengaluru · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Application Support Engineer Tier 1A, you'll play a vital role in delivering exceptional support to internal teams and business clients by resolving complex technical challenges, improving customer experiences, and driving continuous product improvement. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.
Responsibilities Opportunity Happens Here - Realize YoursAlongside the best and the brightest, you will regularly:
- Become a trusted technical advisor for internal teams and business clients, helping resolve complex application, connectivity, and data-related issues with confidence and expertise.
- Investigate, analyze, and troubleshoot software and service challenges, uncovering root causes and delivering effective solutions that drive customer success.
- Manage multiple customer cases in a dynamic environment while providing proactive communication, timely updates, and an exceptional support experience.
- Partner closely with Engineering, Development, and Product teams to escalate critical issues, influence product enhancements, and improve overall system performance.
- Transform technical concepts into clear, actionable information that empowers both technical and non-technical audiences.
- Contribute to continuous improvement by identifying recurring trends, documenting solutions, and creating resources that enhance product quality and support effectiveness.
Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Application Support Engineer Tier 1A, these skills are essential for success:
- Abilities: Strong problem-solving, analytical, and critical-thinking skills with the ability to troubleshoot complex technical issues, manage multiple priorities in a fast-paced environment, and communicate technical concepts effectively to both technical and business audiences.
- Experience: The ideal candidate brings 3+ years of experience providing end-user technical support for software applications. Experience working with SQL databases (MS SQL, Oracle, or similar), reviewing CSV and fixed-format files, and leveraging data analysis to research and resolve technical issues is essential.
- Education: Equivalent combination of relevant technical support experience, skills, and training.
- Location: Bangalore, India
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Skills
About Alegeus
Alegeus
FinTech
501-1000
employees
1995
31 years old
Waltham
US
About
Alegeus Technology
Alegeus is a FinTech company operating in the healthcare benefits space. At a high level, were the leading platform that powers tax-advantaged benefit accounts so think of things like HSAs, FSAs, etc. In other words, we sit at the intersection of healthcare, payments, and technology, and essential we're helping millions of people save smarter and spend better on their healthcare.
In recent years, Alegeus has grown quickly and successfully, but like many fast-growing companies, we’ve reached that stage where we need to evolve from “scale-first strategy” to sustainable, scalable growth. We’re sharpening our identity as a true FinTech company, not just HealthTech and we’re building the operational and strategic infrastructure to support that future.
Since joining Vista Equity Partners, one of the world’s leading private equity firms focused exclusively on software and technology with approx. 80 companies in their portfolio, we’ve been laying the groundwork for that next phase of growth and maturity. We’re investing in technology (think product, AI, etc.) , leadership, and process, all with the goal of creating a more aligned, efficient, and high-performing organization. When it comes to the numbers here's a rapid fire breakdown:
- 1k employees, HQ in Boston, but also have office in Bangalore and Orlando and a presence in Milwaukee.
- We've doubled revenue in five years.
- Directionally we're $300m + this year
- We've tripled EBITDA in five years with 47% EBITDA margins
- We're projected to have more than 11M lives on platform this year, with ~99% client retention
- Greater than 50% rule of 40
Industries
Employee ratings
44 reviews
Culture
2.5
Career growth
2.2
Work-life
2.9
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