Azure Infrastructure Support Engineer

Overview

The role combines production engineering, Azure platform operations, DevOps automation, infrastructure as code, observability, and incident management. The engineer will partner with application, infrastructure, security, and business teams to reduce operational risk and deliver resilient services.

Major Duties

• Operate and support Azure-hosted applications and services, with emphasis on Azure Kubernetes Service (AKS), networking, Azure Service Bus, Key Vault, Managed Identity, SQL Managed Instance and related platform services.
• Design, implement, and maintain infrastructure as code using Terraform; apply reusable modules, version control, peer review, and automated deployment practices.
• Build and improve CI/CD pipelines using GitHub Actions and/or Azure DevOps, including automated testing, deployment controls, release readiness, and rollback practices.
• Define, monitor, and improve service reliability through SLIs, SLOs, SLAs, availability targets, error budgets, capacity planning, and performance tuning.
• Create actionable monitoring, dashboards, and alerts using Azure Monitor, Application Insights, Log Analytics/KQL, Prometheus, and Grafana.
• Troubleshoot complex production issues across pods, nodes, scaling, connectivity, certificates, identities, dependencies, and Azure resources; lead incident response, root cause analysis, and preventive actions.
• Automate repetitive operational tasks and implement self-healing capabilities using Python, PowerShell, or shell scripting.
• Support disaster recovery, patch validation, access reviews, audit activities, on-call escalation, and continuous service improvement.
• Communicate service health, incident status, reliability trends, risks, and remediation plans clearly to technical teams and management.

Knowledge / Skills Required

• Strong hands-on knowledge of Microsoft Azure, especially AKS, Azure networking, Service Bus, Key Vault, Managed Identity, SQL Managed Instance, and Azure monitoring services.
• Advanced Terraform skills, including modules, state management, environment configuration, code review, and CI/CD integration. Working knowledge of ARM or Bicep is beneficial.
• Practical DevOps experience with Git, GitHub Actions and/or Azure DevOps, CI/CD, GitOps, Docker, release automation, and deployment strategies.
• Strong understanding of Kubernetes operations, container orchestration, ingress/service networking, autoscaling, resource management, resilience, and high availability.
• Observability expertise across metrics, logs, traces, alerting, KQL, latency, throughput, CPU/memory, p95/p99, pod scaling, node utilization, and dependency performance.
• Proficiency in Python, PowerShell, or shell scripting for operational automation and troubleshooting.
• Working knowledge of incident, problem, change, and service management practices; familiarity with ServiceNow and workload schedulers such as Control-M is useful.
• Strong analytical, problem-solving, documentation, collaboration, and written/verbal communication skills.

Experience Required

• Bachelors degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.
• 6-8 years of relevant experience in SRE, DevOps, cloud engineering, platform engineering.
• Demonstrated experience operating business-critical workloads on Azure and administering AKS/Kubernetes environments.
• Proven experience delivering infrastructure automation with Terraform and implementing CI/CD pipelines.
• Hands-on experience with production monitoring, incident response, root cause analysis, performance optimization, disaster recovery, and reliability improvement.