Job Summary

We are looking for an AWS L2 Engineer with hands-on experience in AWS infrastructure support, monitoring, troubleshooting, and incident management. The ideal candidate should have a strong understanding of AWS services and infrastructure, along with practical experience in Infrastructure as Code (IaC) using tools such as Terraform.

The role will involve supporting production and non-production environments, troubleshooting infrastructure and application-related issues, monitoring system health, and working with development and operations teams to ensure high availability and reliability.

Key Responsibilities

• Provide L2 support for AWS infrastructure across production and non-production environments.

• Monitor AWS infrastructure, applications, and services and respond to alerts and incidents.

• Perform troubleshooting and root-cause analysis for infrastructure, connectivity, performance, and availability issues.

• Work with core AWS services such as EC2, VPC, IAM, S3, RDS, CloudWatch, ELB/ALB, Auto Scaling, Route 53, and related services.

• Analyze logs, metrics, alarms, and system performance to identify and resolve issues.

• Handle incident tickets, service requests, and operational tasks within defined SLAs.

• Perform routine infrastructure maintenance, configuration changes, and operational activities.

• Develop, maintain, and troubleshoot Infrastructure as Code (IaC) using Terraform.

• Review and manage Terraform configurations, plans, and deployments across environments.

• Support infrastructure provisioning, configuration, and changes through automated processes.

• Troubleshoot networking issues, including security groups, NACLs, routing, DNS, load balancers, and connectivity.

• Monitor resource utilization and assist with capacity and performance management.

• Participate in incident response, problem management, and post-incident analysis.

• Maintain operational documentation, troubleshooting guides, and standard operating procedures.

• Collaborate with application, DevOps, security, and other infrastructure teams to resolve complex issues.

• Follow ITIL/ITSM processes for incident, change, and problem management.

Required Skills

• Strong hands-on experience with AWS Cloud Infrastructure and AWS Support.

• Good understanding of AWS core services, including EC2, VPC, IAM, S3, RDS, CloudWatch, ELB/ALB, Auto Scaling, and Route 53.

• Strong troubleshooting and problem-solving skills.

• Experience with AWS monitoring and logging, particularly CloudWatch.

• Good understanding of AWS networking and security concepts.

• Hands-on experience with Terraform / Infrastructure as Code (IaC).

• Ability to troubleshoot Terraform configurations and infrastructure deployment issues.

• Understanding of Linux/Unix administration and basic shell scripting.

• Experience working with incident and service management/ticketing tools.

• Good communication and coordination skills.

• Ability to work in a production support environment and handle priority incidents.

Good to Have

• Knowledge of CI/CD tools and DevOps practices.

• Experience with Git and version control.

• Familiarity with Docker/Kubernetes.

• Experience with AWS security and IAM best practices.

• AWS certification such as AWS Certified Solutions Architect - Associate or AWS Certified SysOps Administrator - Associate.

• Knowledge of automation using Python or shell scripting.

Experience

4 - 7 years of experience in AWS Cloud Infrastructure, Cloud Operations, DevOps, or Production Support