Agent
Jobs
Applied
Tracker
Profile
    1. Jobs for you
    2. Job

    Job · 21560263

    NOIDA · FULLTIME

    AVC:Unit Manager Relationship Channel - Priority

    Axis Bank

    Axis Bank

    Noida · onsite · Posted today

    Sourced fromFoundit
    Not disclosedFresherfulltimeNoida

    Your match

    ?

    Sign in to see your match score, skill gaps & tailored resume.

    Section · 01

    About this role

    AVC Unit Manager Relationship Channel - Priority
    INTERNAL USAGE:
    No. of Vacancies:1Reports to:Regional Business Manager
    Is a Team leaderYesTeam Size:1
    Grade:Mgr, SM
    Business:Retail BankingDepartment:Axis Virtual CentreSub-Department:
    Location:Axis Virtual Centre
    About Axis Virtual Centre
    Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell
    AbouttheRole

    This role is Unit Manager for Priority customers. It reports in Regional Business Manager.
    Key Responsibilities
    • Distribute the daily triggers for calling
    • Check and monitor the call attempts versus the proper connects and analyse the reason for non-contactable customers
    • Review of the leads sheet for each officer and ensuring the latest lead status is always updated
    • Coordinating with the Sales Manager to get the latest feedback on the leads assigned
    • Ensure the service requests are acted upon and closed within defined TAT
    • Ensure delivery of competent and consistent customer service.
    • Monitor service standards and analyze results.
    • To drive productivity of the team.
    • Lead the team to achieve the laid down cross sell.
    • Ensure Revenue generation through effective cross selling of Banks products.
    Qualifications

    Education (Post Graduate/Graduate) 10+2+3

    Experience 8- 10 years.

    3-5 years of relevant work experience (preferably in contact center)

    Role Proficiencies:

    Sourced from foundit

    Let the agent run this one for you.

    Tailored resume, auto-apply, and referral lookup — in under 2 minutes.

    Section · 02

    Skills

    Refer to the Job Description

    Section · Company

    About Axis Bank

    Axis Bank

    Axis Bank

    Banking

    104.5k+

    employees

    1993

    33 years old

    Mumbai, Maharashtra

    India

    About

    Axis Bank is the third largest private sector bank in India offering the entire spectrum of financial services for personal & corporate banking.

    Industries

    BankingFinancial Services

    Employee ratings

    33,210 reviews

    3.6/ 5

    Culture

    3.4

    Career growth

    3.2

    Work-life

    3.4

    Employees rate it well for

    Work Culture2698Work Life Balance2255Salary2228Work Environment1726Senior Management1412

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Job search guides

    • All 17,851 jobs in Delhi NCR
    • Auto-apply to jobs like this
    • Tailor your resume for this role
    • How to find a job in India, fast
    • The ATS resume format that works in India