Associate Team Lead - Client Services 15

About Binated:

Binated Inc. is headquartered in Houston, Texas, serving a wide range of industries including Promotional Products, Apparel and Sportswear, Media, Education, Finance, and Logistics. With a presence in over 50 countries and a client base of more than 3,000+ satisfied businesses, we specialize in delivering customized, scalable solutions to meet the evolving demands of a global market. Founded in 2016, Binated Inc. has built a strong reputation as a trusted partner for companies seeking advanced, reliable workforce support. We combine human expertise with cutting-edge technologies to help organizations drive sustainable growth and operational efficiency. Our core services include business process consulting, AI-powered workflow automation, data-driven decision-making, and design solutions with API driven workflow integrations. These offerings are designed to streamline operations, boost productivity, and support smarter strategic planning. Our secure and compliant work environments ensure confidentiality and integrity in handling sensitive business operations. With a team of over 1,800 highly skilled professionals across our offices in the United States (Houston and Iowa) and India (Pune, Shillong, and Pondicherry), we are committed to meeting the unique workforce needs of every client. To learn more about how we can support your business, please visit us at binated.com or binated.ai

About the role:

• Experience: 3–4 Years

• Employment Type: Full-Time | Permanent

• Location: Aundh, Pune

• Work Mode: Work from Office

Responsibilities:

• Support daily operations and allocate work/task based on priorities and available resources.

• Monitor workload, productivity, quality, pending tasks, and client deliverables.

• Ensure tasks are completed within agreed timelines and service-level expectations.

• Conduct regular follow-ups and provide coaching and feedback to team members.

• Support employee onboarding, process training, and performance development.

• Ensure compliance with client-specific SOPs, internal processes, and quality standards.

• Assist with attendance management, shift coverage, and resource planning.

• Act as the first point of escalation for operational and team-related concerns.

• Resolve issues within the role's authority and escalate critical matters to the Team Leader.

• Coordinate with SMEs and other stakeholders on process and quality concerns.

• Support quality reviews, corrective actions, and process improvements.

• Prepare operational and performance reports as required

• Provide operational backup to the Team Leader.

Requirement & Skills:

• Strong people-management, coordination, and team-support skills.

• Good understanding of customer service, back-office operations, and business processes.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities, deadlines, and changing workloads.

• Good coaching, feedback, and performance-management skills.

• Strong problem-solving and decision-making abilities.

• Ability to manage operational escalations professionally.

• Strong accountability, ownership, and attention to detail.

• Ability to work effectively under pressure.

• Proficiency in Microsoft Office, Google Workspace, or similar business applications.

• Willingness to work in fixed, rotational, or night shifts based on business and project requirements.

• Flexibility to work according to the assigned client's region, including Australia, the United Kingdom, the United States, and Canada.

• Flexibility to accommodate changes in shift timings, working days, weekly offs, and holiday schedules based on client and operational requirements.

Qualifications and Experience:

• Bachelor's degree or an equivalent qualification is preferred.

• Relevant experience in customer service, business support, or back-office operations.

• Previous experience as a Senior CSR, SME, Process Specialist, or in a similar senior operational role is preferred.

• Demonstrated experience in supporting, guiding, and coaching team members.

• Experience in workload management, quality monitoring, reporting, or handling operational escalations is desirable.

Benefits:

• Health Insurance

• Paid Time Off

• Provident Fund

• Leave Encashment

Apply Now:

Interested candidates can share their updated resumes at [HIDDEN TEXT].