Associate Program Manager - U.S

Associate Program Manager U.S Region

(Learner Success & Program Operations)

Location: Bangalore (HSR Layout) | Work From Office

Important: We are looking for candidates who are currently based in Bangalore.

Job Description:

Simplilearn is looking for an Associate Program Manager to drive the end-to-end learner experience across our online programs for the US region.

Key Responsibilities:

• Manage learner engagement, onboarding, and program delivery.
• Handle learner concerns and escalations, ensuring timely resolution.
• Monitor cohort performance, retention, completion, CSAT/NPS, and TAT.
• Identify at-risk learners and drive proactive interventions.
• Coordinate with instructors and cross-functional teams.
• Manage and work with program tools such as LMS, Slack, Zoom, Salesforce, and other platforms.
• Ensure smooth execution of learner-facing program operations.
• Identify operational gaps and implement improvements to enhance the learner experience.

What We're Looking For:

• Bachelor's degree.
• 2–8 years of experience in any of the following areas:
• Customer Success
• Program Operations
• EdTech
• Online Education
• Strong communication and interpersonal skills.
• Strong problem-solving and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with global/US learners is a plus.
• Experience with Data & AI programs is an added advantage.

HR Contact

Binoy Raphael
Email: [email removed]

Contact: [phone removed]