Associate Product Manager

Associate Product Manager

Location: Gurgaon

Level: Associate Product Manager

Experience: 2-4 years, including at least 1 year in product management or product analytics

About the Role

Financial services is one of Airtel's biggest bets for the decade ahead, a strategic growth engine for the company alongside its core telecom business. Under the Airtel Finance brand, Airtel is building one of India's most ambitious consumer financial services franchises, spanning save, pay, borrow, invest and insure.

This is an Associate Product Manager role for someone early in their product career who wants to learn the craft on a product with genuine scale. You will own the day-to-day of live journeys, live inside the funnel data, and ship improvements that you can measure. You will not be handed a strategy to execute; you will be expected to find the leaks, form a hypothesis, and prove whether you were right.

What You Will Do

1. Product Development

• Write clear, complete product requirements: user stories, edge cases, acceptance criteria, and what happens when things fail.
• Work day to day with Engineering, Design and Business to move work from definition to live.
• Coordinate feature launches end to end, including release checks, communication and post-launch monitoring.
• Design and run A/B experiments with a stated hypothesis
• Own the quality of what ship

2. Customer Insights

• Live in the funnel. Monitor acquisition, onboarding, offer generation, approval, disbursal and post-disbursal steps daily.
• Build and maintain dashboards for these funnels, and track daily, weekly and monthly KPIs.
• Quantify leakage: find where customers drop, size the opportunity, and rank it against everything else.
• Write your own SQL queries rather than depending on someone else to pull the data.
• Gather and validate customer voice from complaints, support calls, app reviews and research, and turn it into defined problems.
• Define instrumentation requirements for every new initiative, before it is built rather than after.

Required Skills and Experience

• 2-4 years of overall experience, including at least 1 year in product management / product analytics.
• Hands-on experience on SQL and Tableau.
• Hypothesis-driven problem solving
• Evidence of driving something from idea to launch, and of measuring what happened afterwards.
• Clear written communication, and the confidence to be direct with people more senior than you.

What We Offer

• A live product at real scale, where a small improvement is worth a large number.
• Close proximity to senior leadership, and opportunity to own the decisions.
• Part of the team that is building one of India's most ambitious financial services franchises.