Associate Partnership

Role Purpose:

This role supports the end-to-end running of Carrefour's banking, fintech and payment partnership programmes, with two core areas of ownership: The role holder is the operational backbone between the Partnerships team, bank and fintech partners, and internal Finance, CRM, Marketing, Commercial and Technology teams – ensuring every campaign is set up correctly, tracked accurately, reconciled to the last dirham, invoiced on time and reported back with clear performance insight. The role requires a high level of numerical accuracy, strong Excel capability, disciplined follow-up with multiple stakeholders, and the ability to manage several concurrent partner campaigns without slippage on deadlines or financial controls.

Role Details – Key Responsibilities and Accountabilities:

1. Marketing Campaign Coordination – Banking Partnerships (core focus)

• Coordinate the end-to-end execution of joint campaigns with banks, fintechs and payment partners – from brief and offer construct through to set-up, go-live, in-flight monitoring and closure.
• Own the partnerships marketing calendar: track campaign dates, funding source, offer mechanics (cashback, instalments, bank BIN offers, card-linked promotions, voucher codes) and channel plan.
• Work with CRM, onsite merchandising, performance marketing and creative teams to ensure campaign assets, banners, communications and landing pages are live on time and accurately reflect approved offer terms and T&Cs.
• Coordinate offer/voucher configuration with Technology and Commercial teams, and complete pre-launch QA to confirm the offer triggers correctly, caps and eligibility rules apply, and tracking is in place.
• Monitor live campaigns for budget burn, redemption pace, misuse or abuse patterns, and flag issues early with a recommended corrective action.
• Prepare post-campaign wrap-ups for each partner covering spend, redemptions, incremental GMV, ROI and learnings, and share with partner and internal stakeholders.

2. Data, Excel & Reporting

• Manage, validate and analyse campaign, transaction and settlement data using Excel/Google Sheets (pivot tables, lookups, conditional logic, large-file handling).
• Build and maintain recurring trackers and dashboards covering campaign performance, partner funding utilisation, reconciliation status and receivables ageing.
• Prepare weekly and monthly performance reports and PowerPoint summaries for internal leadership and partner review meetings.
• Identify data gaps, mismatches and anomalies between internal systems and partner files, and drive them to resolution.

3. Partner & Stakeholder Coordination

• Act as day-to-day operational point of contact for assigned bank, fintech and payment partners on campaign and financial queries.
• Prepare agendas, inputs and follow-up actions for partner review meetings and business reviews.
• Support new partner onboarding and programme launches – documentation, offer set-up, testing, reporting structure and reconciliation template.
• Coordinate internally across Finance, Legal, CRM, Commercial, Marketing and Technology to unblock campaign and settlement dependencies.

4. Governance, Controls & Process Improvement

• Maintain complete documentation for every campaign – approved brief, offer terms, funding confirmation, performance output and settlement record.
• Standardise reconciliation and campaign trackers across partners to enable faster, more consistent closure.
• Identify and implement opportunities to automate recurring reporting and reconciliation steps, reducing manual effort and error rates.
• Flag operational or financial risks (over-redemption, funding overrun, offer misuse, delayed settlements) to the Associate Manager – Partnerships with proposed mitigation.

Definition of Success

• Reconciliation accuracy and timeliness: all partner reconciliations completed within the agreed monthly close calendar, with variances identified, explained and resolved; zero unexplained differences carried forward.
• Financial closure: partner invoices raised and settled within agreed payment terms, receivables ageing kept within target, and accruals submitted accurately at each close.
• Campaign execution quality: partner campaigns launched on the agreed date with correct offer mechanics, eligibility rules and tracking in place; no material offer or configuration errors reaching customers.
• Reporting reliability: weekly and monthly campaign and settlement reports delivered on schedule, accurate at first pass, and used confidently by leadership and partners for decision-making.
• Performance visibility: every campaign closed out with a wrap-up covering spend, redemptions, incremental GMV and ROI, with clear learnings feeding the next cycle.
• Stakeholder effectiveness: partners and internal teams receive timely, accurate responses; dependencies and escalations are resolved without repeated follow-up.
• Process improvement: measurable reduction in manual effort and turnaround time through standardised templates and automation of recurring reporting and reconciliation tasks.

Personal Characteristics and Required Background:

Minimum Qualifications/ Education

• Bachelor's degree in Business, Finance, Economics, Commerce, Marketing, or a related field.

Minimum Experience

• 1-2 years of experience in Finance or Marketing Operations, with a focus on campaign coordination or project support.

Skills

• Strong MS Excel / Google Sheets skills
• Strong data analysis & reconciliation skills
• Strong PowerPoint/presentation skills
• Good stakeholder and partner management
• Experience in banking, payments, fintech or e-commerce
• Strong attention to detail and operational ownership