Associate - OTC Process Representative

Under direct supervision, supports the Opportunity to Cash (OTC) Global Business Services (GBS) value stream and function, which includes end-to-end business processes for receiving and processing sales to fulfillment and invoicing for goods/services.

This role will work in Business Development (Pricing and Contracts or Proposals and Quotes) or Operations (Sales Order Management or Invoicing).

The incumbent creates, edits, manages, and validates OTC internal and customer data and system documents with attention to detail, accuracy, and timeliness.

Communicates with team and internal clients. Receives on-the-job training for OTC processes and systems.

Takes an active part in the continuous improvement process.

Promotes and complies with all applicable safety and environmental procedures and regulations.

This is an entry-level role into the OTC function.

Key Responsibilities / Accountabilities:

• The contract management team member will be involved in creation, renewal, and amendment of contracts and price agreements in Compass BD / Sales Force tool based on requests received from the Business Development team.
• Ensure contracts and price agreements are updated, renewed, and amended.
• Update materials on the contracts as per requests from the Business Development team.
• Coordinate with the Business Development team for necessary documents to update contracts and price agreements.
• Ensure timely closure of requests received through Sales Force / functional mailbox.
• Constantly look for ways to enhance and add value to the process.
• Manage service delivery and meet customer requirements as per agreed SLAs.
• Ensure customer satisfaction and process excellence.
• Support month-end and quarter-end closures.
• Develop and maintain internal customer relationships.
• Find opportunities and recommend solutions for process and automation improvements.

Qualifications:

• Graduate (preferably B.Com).
• 2-6 years of experience.
• Experience in Contract Management / Order to Cash.
• Hands-on experience with SAP / Sales Force / S4 is an added advantage.

Knowledge, Skills, and Abilities:

• Systems skills and knowledge.
• Use of Sales Force / SAP / S4 in general.
• Expert knowledge and use of Microsoft Office Excel, Word, and PowerPoint.

Additional Skillset:

• Adaptable and flexible.
• Ability to solve problems.
• Attention to detail.
• Strong English written and verbal communication skills.
• Effective collaboration with the Country/BD team.
• Shift timing: 5:00 pm IST to 2:00 am IST.