Associate Manager

About the Company-

Quality Council of India (QCI) is a pioneering experiment of Government of India in partnership with the Indian industry. It's the apex Quality body in the country, an independent autonomous organization under Department for Promotion of Industry & Internal Trade (DPIIT), Ministry of Commerce & Industry. QCI leads nationwide quality movement in India by involving all stakeholders with emphasis on adherence to quality standards in products, systems, and services for promoting and protecting national interest and health and safety of its citizens. To achieve this, QCI is playing a pivotal role in propagating, adopting, and adherence to quality standards in all-important spheres like education, healthcare, environment, governance, social sectors, infrastructure, and such other areas of organized activities that have a significant bearing in improving the quality of life of the citizens and economic development of the Nation.

Strategy and Policy Division (SPD) is a team of young professionals working towards augmenting capacity of the government in policy making, especially in the field of quality. It provides services in the following domains: a) quality evaluation of goods and services, and transformation and optimisation in service delivery, programmes, processes and organisations, b) strategic research and advisory in policy, quality, technology and population scale transformations; and c) knowledge development and analysis for emerging/futures policies.

ROLES & RESPONSIBILITIES-

a) Support end-to-end delivery of the organisational assessment study, from primary data collection through to final recommendations and reporting.

b) Plan and conduct stakeholder interviews, semi-structured surveys, and focus group discussions across the client organisation's verticals and divisions.

c) Design and administer unit-level proformas to capture staffing, role, and process-level data.

d) Lead HR and workforce assessments, including manpower sizing, staffing pattern analysis, and skill-gap identification.

e) Conduct process and role studies (including RASIC/activity mapping) to establish role clarity, accountability, and process efficiency.

f) Support design of the competency assessment framework and conduct competency gap analysis against defined benchmarks.

g) Assist in KPI registry design, target-setting exercises, and dual validation of findings with client stakeholders.

h) Conduct secondary research and benchmark the institution against comparable national and international bodies.

i) Triangulate primary and secondary findings to ensure analytical robustness and control for bias. j) Prepare high-quality client-ready deliverables, including reports, presentations, and briefing notes.

k) Coordinate with cross-functional QCI teams and client-side stakeholders to ensure timely, high-quality project delivery.

l) Track workplan milestones and support overall project governance and reporting cadence.

Desired skills:-

a) Analyse and assess organisational structures, staffing patterns, and HR frameworks in government ecosystems;

b) Designing and conducting primary research, including stakeholder interviews, surveys, focus group discussions, and data collection proformas;

c) Understanding of manpower assessment, work study, role mapping (RASIC), and process analysis methods;

d) Familiarity with competency frameworks, KPI design, and performance management systems;

e) Intermediate to advanced working knowledge of Microsoft Office, especially Word, PowerPoint and Excel;

f) Data analytics & finance related skillset/certification/tools/knowhow will be a plus;

g) Excellent interpersonal skills for working cross-functionally with stakeholders;

h) Ability to develop evidence-based policies and strategies;

**If your experience aligns with the above requirements, we would be interested in hearing from you.

Note- Please read the complete JD carefully and apply only if your skills and relevant experience match the requirements.