Associate Manager Business Analyst

Job Title - Associate Manager Business Analyst – Associate Manager - ACS Song ACS Song

Management Level: 8 – Associate Manager

Location: Kochi

Must have skills: Techno-functional BA lead with eCommerce experience

Good to have skills: Should have worked with multiple Commerce platforms

Experience: 8-10 years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Job Summary

You will help clients translate business and user needs into digitally enabled commerce solutions. The role requires a consultative techno-functional Business Analyst who can work independently in client-facing engagements, connect business objectives with platform capabilities, and enable delivery teams through clear requirements, backlog readiness and stakeholder alignment.

Roles And Responsibilities

• Lead the Business Analysis workstream for eCommerce delivery, owning BA approach, requirement governance, quality standards and stakeholder alignment.
• Partner with client Product Owners, business sponsors, solution architects and delivery leads to shape scope, roadmap and prioritization decisions.
• Run senior stakeholder workshops to frame business problems, define outcomes, identify value levers and align on implementation approach.
• Guide as-is/to-be process design, capability mapping, gap analysis, backlog strategy and release scoping across multiple functional areas.
• Build/review epics, features, user stories, acceptance criteria, process flows and functional specifications
• Identify solution options and make recommendations that balance business value, user experience, platform constraints, delivery risk and technical complexity.
• Own requirements traceability, change impact analysis and decision management across discovery, inception, construction, UAT and release.
• Lead cross-functional ceremonies involving client business users, product owners, UX, architecture, engineering, QA, data/integration and program management.
• Drive issue resolution and decision closure for complex or escalated functional questions.
• Support estimation, staffing, transition planning, pre-sales/RFP inputs, reusable assets and practice/capability development as needed.
• Expected to operate as a BA lead/associate manager who can independently represent the BA function to clients and delivery leadership.
• Own complex and ambiguous eCommerce problems, mobilize the right stakeholders and drive structured recommendations.
• Coach and review the work of junior BAs, ensuring consistency, quality and delivery readiness.
• Influence senior stakeholders through consultative communication, business value framing and clear decision options.
• Contribute to account delivery health by identifying risks, gaps, dependencies and continuous improvement opportunities.
• Strong understanding of digital commerce capabilities including product discovery, product detail pages, cart, checkout, order capture, promotions, payment, inventory visibility and order status.
• Ability to map business journeys and identify functional gaps across B2B/B2C commerce, marketplace, omnichannel and customer-service-enabled commerce experiences.
• Working knowledge of commerce platform concepts such as catalog, product information, pricing display, promotions, campaigns, search, merchandising, content, customer accounts and integrations.
• Ability to collaborate with product owners, experience designers, architects and engineering teams to convert experience and business objectives into implementation-ready backlog items.
• Understanding of APIs, webhooks, events, integrations, data flows and non-functional requirements relevant to commerce platforms.
• Ability to lead multiple commerce capability areas across discovery, cart/checkout, order management, customer account, promotions, content, search, merchandising and customer service touchpoints.
• Ability to assess commerce platform capability fit, define functional architecture inputs and guide business trade-off decisions with architects and delivery leads.