Associate II, BPS Operations Processing
Fis · Gurugram · onsite · Posted 9d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description Summary
Process cardholder/merchant dispute transactions within Visa/MasterCard and federal rules and regulations.
About the team:
Its an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the worlds largest global provider dedicated to financial technology solutions!
What you will be doing:
- Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
- Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.
- Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants.
- Ensures compliance with federal and state regulations in resolving billing errors.
- Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
- When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
- Handles/resolves non-posted items, retrieval projects and authorization chargebacks.
- Meets the standards of the job, such as quality standards and adherence to schedule.
Other related duties assigned as needed.
What you will bring
- Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations.
- Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing.
- Excellent customer service skills that build high levels of customer satisfaction.
- Effective verbal and written communication skills.
- Computer navigation and operation skills.
- Detail-oriented with good organizational skills.
- Ability to manage multiple tasks.
- Ability to work both independently and in a team environment.
- Ability to maintain confidentiality.
- Eligibility Criteria:
- Educational Qualification:Any Graduation
- Mode of Study: Full Time/Distance Education
- Employment Mode: Full Time
- Job Location: Gurgaon, India
What we offer you:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
With a 50-year history rooted in the financial services industry, FIS is the world''s largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard Poors 500 Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
#pridepass
Sourced from naukri
Skills
Customer Serviceretailcustomer satisfactionnavigationbpsBankingFinancial TechnologyCapital MarketsCommunication SkillsoperationsFinancial Servicescompliance