Associate Director of Product

Responsibilities:

• Define the multi-year product strategy, north-star outcomes, and roadmap for settlements, reconciliation, pricing, and refunds.
• Build scalable platforms that improve automation, accuracy, observability, exception handling, and self-service across post-transaction workflows.
• Translate financial, operational, regulatory, and merchant needs into clear product priorities and reusable platform capabilities.
• Lead end-to-end product execution, from discovery and business case through design, delivery, rollout, adoption, and continuous improvement.
• Partner with Engineering and Architecture on resilient, high-throughput systems, integrations, data contracts, and operational tooling.
• Establish strong product governance through metrics, service levels, control frameworks, incident learning, and roadmap reviews.
• Balance speed, merchant experience, and commercial goals with financial safety, compliance, and operational control.
• Drive simplification of fragmented or manual processes through workflow redesign, rule engines, APIs, dashboards, and intelligent automation.
• Work with business and operations teams on rollout strategy, exception management, merchant communication, and adoption.
• Develop product talent, create clarity of ownership, and raise the quality of product thinking and execution across the charter.

Requirements:

• 8+ years of product management or closely related experience, including experience leading complex products, platforms, or product teams.
• Strong systems thinking and demonstrated ability to simplify multi-step workflows involving data, money movement, controls, or enterprise operations.
• Experience building B2B, platform, marketplace, fintech, banking, SaaS, or other high-scale transaction products; direct payment experience is helpful but not mandatory.
• Ability to work deeply with engineering while clearly articulating customer, commercial, and operational outcomes.
• Strong analytical orientation, including comfort with product metrics, financial levers, service levels, and operational data.
• Proven ability to influence senior stakeholders and align teams with different incentives and priorities.
• Experience leading high-stakes launches, platform migrations, or transformation programs with disciplined risk and change management.
• Excellent written and verbal communication, with the ability to make complex topics simple and decisions ready.
• Bachelor's degree in engineering, business, economics, or a related field; an MBA or equivalent experience is advantageous.