Associate Director, Market Leadership, Operational Talent Solution - Financial Services

Job Title: Associate Director, Market Leadership, Operational Talent Solution - Financial Services

About the Role

Manages sales planning and operations for a large branch or oversees a country (specialization) area or very small market, driving initiatives that align with organization goals. Manages client partnering and talent solutions for the specialization driving initiatives that align with organization goals. (Manufacturing & Logistics Specialism)

Responsibilities

• Leads multiple teams for the specialization across the country in the delivery of services and takes ownership of overall budget and people management to support business growth and client satisfaction
• Leads the implementation of initiatives that drive efficiencies in operational processes both internally and externally; identifying and mitigating risks and impediments
• Develops and directs initiatives aimed at increasing client retention and ongoing client feedback loops specific to Operational Talent Solutions service offering and products, leads client presentations, manages client relationship business reviews
• Implements commercial strategies specific to Operational Talent Solutions to increase the value of high-potential client accounts through enhanced service offerings and tailored partnerships, understanding clients industries focusing on quick scalability and cost-effectiveness
• Sets targets and monitors performance around the operating expenses and revenue for own area of responsibility
• Translates market needs, requirements and the regulatory environment into tactical plans that align with the defined market strategy, leveraging financial, client and operational insights
• Provides guidance, training, and mentorship to broad team members in Operational Talent Solutions client partnership to develop their commercial, client management and engagement, and service delivery skills. Has accountability for budget/P&L, plan, performance and results of the team
• Leads the negotiation of terms, pricing, and service agreements specific to Operational Talent Solutions with clients.
• Sets and reviews high-level key performance indicators (KPIs) and metrics to evaluate client satisfaction, engagement, and service delivery effectiveness specific to Operational Talent Solutions.

Required Skills

• Broad and comprehensive understanding of concepts and principles within own and related disciplines
• Provides leadership and direction to a team / business area of senior level professionals and/or subordinate managers performing multiple and/or diverse and complex disciplines
• Has accountability for budget/P&L, strategy, performance and results of multiple, often diverse, teams; typically managing programs, processes, service delivery and/or activities that represent a significant portion of an area
• Allocates resources and optimizes resource availability to align with area objectives and annual segment priorities
• Develops team or business area plans, including business, operational and/or organizational priorities aligned to the strategies set for the segment
• Decisions are guided by resource availability and business area objectives
• Impacts and contributes to business results and to the long-term strategy of an important part of a business area or segment