Associate Director - Human Resources Consulting Group

This role serves as a key member of the Human Resources Consulting Group, focusing on implementing and executing HR initiatives that support business strategy. This role is responsible for delivering specialized HR projects, providing consultative support to mid-level leaders, and implementing HR programs that enhance employee experience and operational effectiveness across TIAA Global Capabilities in India.

Key Responsibilities and Duties:

• Execute HR initiatives aligned with short- to mid-term HR strategies supporting business objectives.
• Provide HR consulting, coaching, and guidance to mid-level managers.
• Implement organization design changes, assist with change management initiatives, and support talent management processes.
• Play a key role in delivery of various cyclical HR processes such as performance management, talent management, compensation review, and promotion.
• Analyze human capital data to develop insights and recommendations for business leaders.
• Adapt and implement global HR programs (Talent, DEI, Rewards, Learning, ER) to meet local needs.
• Support compliance requirements, performance management processes, and talent review cycles.
• Provide advice on employee behavioral and performance issues.
• Address HR inquiries and escalations, recommending appropriate solutions and risk mitigation strategies.
• Contribute to the continuous improvement of HR service delivery and client satisfaction.
• Manage multiple concurrent HR projects with minimal supervision.

Educational Requirements:

• University degree preferred.
• MBA/PGDM in Human Resources or related field from a reputed institution.

Work Experience:

• 5+ years required; 7+ years preferred.
• 12-15 years of progressive HR experience with at least 4-5 years handling employee relations.
• Working knowledge of HR tech tools and exposure to Workday Help or similar case management platforms.
• Experience working in or with Global Capability Centers (GCCs) in India; understanding of global HR delivery models and local compliance requirements.
• Ability to influence at senior levels with executive presence and commercial acumen.

Career Level:

9IC

Key Relationships:

• Reports to: Director - HRCG
• Team size: Individual Contributor Role
• Teams
• People Leaders and Associates
• India People Team
• Legal and Risk teams
• Internal and external stakeholders

Role Summary:

The Human Resources Consulting Group (HRCG) serves as an internal consulting team that owns short- to mid-term strategy execution and operational direction for the People function in alignment with organization objectives. The incumbent is expected to lead a team of HR generalists responsible for seamless delivery of time-bound project assignments and cyclical activities, lending core HR support to mid-level people leaders across India.

Key responsibilities:

Client Partnership:

This role partners with client-aligned Business Area HR Leaders (BHRLs) and other People Team Centers of Excellence (COEs) to ensure the HRCG delivers a distinctive, consistent, and scalable experience for people leaders and associates.

Employee Relations:

• Responsible for overseeing the design, implementation, and administration of employee relations programs, policies, and procedures in accordance with the organization's strategy.
• The incumbent is considered a recognized master in the field of Employee Relations.
• Implement the organization's employee relations strategy to minimize the negative impact of individual employee grievances or collective labor disputes.
• Maintain open communication between management and employees and serve as a labor dispute mediator for problem resolution.
• Investigate employee complaints of alleged discrimination, favoritism, and/or retaliation under the various employment laws.
• Partner with the TIAA GC legal team on investigations and handling progressive discipline actions in accordance with the policy.
• Develop and provide training/guidance to departments on the discipline process and make recommendations on strategy to resolve employee problems, reducing turnover.
• On an ongoing basis, partner with the US ER teams to drive standardization in practices and processes wherever applicable.
• Monitor legislative updates and changes to case laws to ensure organizational compliance and to assess any impacts on the organization's policies and practices.

HR Consulting & Execution:

• Provide human capital guidance and advice to clients and colleagues.
• Provide HR consulting, advice, and coaching to support and enable local business strategy for business and functional leaders.
• Lead the delivery of human capital solutions through data-driven insights, scenario modeling, and consultative problem-solving.
• Partner with COEs (Talent, DEI, Rewards, Learning, ER) to localize global initiatives and embed solutions tailored to the India GCC landscape.
• Partner with HR COEs to improve company performance by identifying and clarifying problems, evaluating potential solutions, and implementing selected solutions.

Success Profile:

• Investigative skills to lead and support ER investigations.
• Collaborative influencer who thrives in matrixed, multicultural environments.
• Comfortable navigating ambiguity and driving outcomes in a dynamic, evolving setup.
• Skilled in managing enterprise-wide programs with local customization and impact.