Associate - CRM

About the Company:

Who are we

Myntra is India's leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we've always believed in disrupting the ordinary.We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We're bold in our thinking, agile in our execution, and collaborative in spirit.

Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in.We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us.

From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us.Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

Job Information

WHAT YOU WILL DO:

• Operations & Team Supervision: Supervise and guide a large CRM operations team to ensure daily
• Campaigns are created, verified, and sent on time. Set up simple team workflows and daily quality checks to
• Prevent errors and manage heavy execution volumes.
• Campaign Execution: Oversee and execute manual campaigns across Push, WhatsApp, Email, and RCS.
• Channels. Track daily delivery rates and channel performance to ensure execution runs smoothly.
• Working with Business Teams: Act as the main point of contact for all incoming CRM requests from
• Category and marketing teams. Organize and prioritize incoming requests so the ops team handles highprioritytasks first.
• Tool & System Maintenance: Work directly with Product and Engineering teams to report software bugs
• Troubleshoot issues, and request system improvements. Help improve internal tools so the team canexecute campaigns faster.

WHAT WE ARE LOOKING FOR

• Experience: 3+ years in CRM operations, with experience guiding or supervising team members.
• Channel Knowledge: Hands-on experience sending campaigns via Push, WhatsApp, Email, and RCS.
• Tool Knowledge: Experience using CRM platforms such as CleverTap, MoEngage, WebEngage, Braze, orsimilar tools.
• Team Guidance: Strong ability to assign daily tasks, track execution timelines, and keep the team organized.
• Communication: Clear communication skills to handle daily requests from different teams and set cleardelivery deadlines.