Associate Consultant - Azure

AreyoupassionateabouthelpingcustomersresolvecomplextechnicalchallengesacrossMicrosoftAzureandMicrosoft365environments

Doyouenjoytroubleshootingcloudandinfrastructureissueswhileworkingwithcutting-edgetechnologies

Areyoulookingforanopportunitytoexpandyourexpertiseandcollaboratewithaglobalteamofcloudprofessionals

AsanAssociateConsultant–Azure&Microsoft365Support, you will be responsible for managing incidents and service requests in linewithcustomerexpectationsandservicelevelagreements.Youwillactasatrustedtechnicaladvisor,supportingcustomersacrossAzureandMicrosoft365platformswhilecontributingtoserviceexcellenceandoperationalsuccess.

KeyResponsibilities:

• Manageandresolveincidents,requests,andescalationsrelatedtoMicrosoftAzureandMicrosoft365services.
• ServeastheprimarypointofcontactforcustomersregardingAzure-relatedtechnicalissuesandservicerequests.
• TroubleshootcomplexissuesacrossAzureinfrastructure,MicrosoftEntraID,ExchangeOnline,andSharePointOnlineenvironments.
• Collaboratewithconsultants,engineers,andsupportteamstoensuretimelyissueresolution.
• SupportAzureservicesincludingMonitoring,LogAnalytics,Backup,Networking,andplatformadministration.
• Drivecustomercommunicationduringcriticalincidentsandprovidetimelyupdatesthroughouttheresolutionlifecycle.
• Applyadvancedtroubleshootingtechniquestoidentifyrootcausesanddelivereffectivesolutions.
• Contributetoknowledge-sharinginitiatives,technicaldocumentation,andcontinuousserviceimprovementactivities.
• Coachandmentorjuniorteammembersbysharingbestpracticesandtechnicalknowledge.
• EnsureallactivitiesaredeliveredinaccordancewithestablishedITILprocessesandcustomerSLAs.

• ExperiencesupportingandadministeringMicrosoftAzureandMicrosoft365environmentsinacustomer-facingtechnicalrole.
• StrongknowledgeofMicrosoftEntraID,ExchangeOnline,SharePointOnline,andMicrosoft365administration.
• Hands-onexperiencesupportingAzureservicesincludingMonitoring,LogAnalytics,Backup,andNetworking.
• Understandingofidentityandaccessmanagement,authentication,cloudsecurity,andhybridcloudenvironments.
• KnowledgeofActiveDirectory,WindowsServeradministration,andcoreinfrastructuretechnologies.
• Stronganalytical,troubleshooting,communication,andcustomerserviceskillswiththeabilitytoworkeffectivelyinacollaborativeglobalteam.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.