FULLTIME
Associate, Cluster Operations and Service Head, Consumer Banking Group
DBS Bank
Not specified · onsite · Posted 12d ago
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Section · 01
About this role
Key Responsibilities
Neyveli
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
- Cluster Business Ownership
- Deliver new-to-bank current-account acquisition, account activation, average quarterly balance growth, transaction throughput and fee-income targets for the cluster.
- Build and execute a catchment-led acquisition strategy for high-potential business segments such as wholesalers, distributors, manufacturers, traders, schools, hospitals, clinics, professional firms and service establishments.
- Translate cluster targets into branch-, team- and individual-level productivity plans.
- Own the current-account business plan, sales funnel, conversion pipeline and weekly performance rhythm.
- Improve portfolio quality by prioritising transaction-active, balance-building and cross-sell-ready relationships over dormant or low-value acquisition.
- Sales Leadership and Channel Execution
- Lead, coach and motivate a field-sales organisation to consistently deliver acquisition and value-build targets.
- Establish a disciplined sales cadence covering joint calls, market visits, lead reviews, branch huddles, pipeline reviews and conversion tracking.
- Ensure each relationship manager follows a profile-based sales approach rather than a generic product pitch.
- Develop market intelligence on competitor propositions, local business clusters, referral sources and emerging commercial hubs.
- Build productive referral ecosystems with Chartered Accountants, trade associations, market intermediaries, merchant networks, developers, institutional administrators and existing clients.
- Current-Account Activation and Value Build-Up
- Ensure newly acquired accounts become transaction-active within defined activation timelines.
- Drive operating balances, inward credits, collections, payment activity and digital banking adoption.
- Track early-warning indicators including low funding, non-activation, declining balances, low transaction velocity and potential attrition.
- Build strategies to migrate primary transaction flows—collections, vendor payments, payroll, taxes and operating cash—to the bank.
- Improve account quality by monitoring average balance, debit transactions, credit transactions and account profitability.
- Solution-Led Cross-Sell
- Use the current account as the primary operating hub for business clients and identify the appropriate product solution based on the customer's business model.
- Drive adoption of corporate internet banking and mobile approvals; cash management and bulk payment solutions; POS, Android POS, QR and Soundbox; sweep-in / sweep-out or FFD structures; debit cards; collections and transaction banking solutions; and promoter, family, wealth and premium savings propositions.
- Partner with product teams to convert business pain points into integrated propositions—for example, POS for collections, Internet Banking for payment controls, FFD for temporary balances and Aspire/premium banking for promoter wallet deepening.
- Customer Relationship and Service Governance
- Build senior-level relationships with anchor clients and participate in strategic joint calls for high-value prospects.
- Ensure timely resolution of onboarding, account-opening, transaction, service and digital-banking issues.
- Work with branches and operations teams to reduce turnaround time, improve onboarding quality and strengthen client experience.
- Review top customers and at-risk accounts regularly to protect balances, transactions and wallet share.
- Drive customer retention through proactive engagement, problem solving and relevant product deepening.
- Risk, Compliance and Portfolio Quality
- Ensure all sourcing, onboarding and account activation follows internal policies and applicable KYC, AML, fraud-risk and regulatory requirements.
- Maintain high standards of customer due diligence, documentation quality, source-of-funds understanding and business-profile validation.
- Monitor exceptions, unusual transaction behaviour, documentation gaps and operational risks; escalate promptly where needed.
- Build a culture of right-first-time acquisition, with no compromise on compliance for target achievement.
- People Leadership
- Recruit, develop, retain and performance-manage a high-quality current-account sales team.
- Set clear scorecards covering acquisition, activation, AQB/AMB, transaction activity, fee income, cross-sell, productivity, service quality and compliance.
- Conduct structured coaching through joint market visits, call observations, weekly reviews and capability-building sessions.
- Identify skill gaps and develop targeted interventions around sales planning, segment understanding, solution selling, digital banking and compliance.
- Maintain a strong talent pipeline and manage attrition proactively.
Neyveli
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
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Section · 02
Skills
Market Intelligencedigital banking adoptionSales LeadershipCurrent Account Acquisitiontransaction banking solutionsAmlcomplianceKYC
Section · Company
About DBS Bank
DBS Bank
Banking
6.5k+
employees
1968
58 years old
Mumbai, Maharashtra
India
About
DBS is a leading financial services group headquartered in Singapore, operates across 18 markets. A frontrunner in digital transformation,
Industries
BankingFinancial Services
Employee ratings
2,594 reviews
3.7/ 5
Culture
3.6
Career growth
3.2
Work-life
3.6
Employees rate it well for
Work Culture265Work Life Balance228Salary193Senior Management156Job Security111
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