Associate Cloud Operations Engineer

Job Description

We are looking for an Associate Cloud Operations Engineer to join our Cloud Operations team and support reliable, secure, scalable, and cost-efficient production platforms across a multi-cloud, multi-region environment.

The Associate Cloud Operations Engineer is a hands-on, database-focused role responsible for executing well-defined operational and database administration activities, handling routine service requests, following established procedures, and assisting with production support for SaaS services and cloud infrastructure. The ideal candidate will have foundational knowledge of databases and cloud technologies, with a strong interest in developing their skills in Cloud Operations and Database Administration.

The Associate Cloud Operations Engineer will work alongside experienced Cloud Operations engineers and collaborate with other teams to support day-to-day operations, database activities, production monitoring, incident resolution, automation, and continuous improvement. The role provides an opportunity to progressively develop the technical expertise and operational experience required to independently support the team's platforms.

This is a hybrid role requiring a minimum of 3 days per week in our Bangalore office.

Job Requirements:

• 0–2 years of experience in database administration, cloud operations, infrastructure support, DevOps, or a related technical role.
• Foundational knowledge of Oracle RDBMS.
• Basic understanding of relational database concepts, SQL, backup and recovery, and database performance fundamentals.
• Familiarity with AWS and/or Azure cloud platforms.
• Basic understanding of Linux and command-line operations.
• Exposure to shell scripting, Python, or similar scripting languages is preferred.
• Ability to follow documented operational procedures and work effectively within established processes.
• Good communication and collaboration skills.
• Willingness to participate in maintenance activities and, after appropriate training, an on-call rotation.
• AWS, Azure, or any database-related certifications are a plus.

Key Responsibilities

• Follow documented processes and procedures to support Oracle, PostgreSQL and MySQL databases.
• Handle service requests and operational tickets in accordance with established processes and SLA requirements.
• Perform routine database administration and maintenance activities according to established operational standards and runbooks.
• Monitor production and non-production environments, respond to alerts, and follow documented troubleshooting and escalation procedures.
• Perform database schema maintenance and migrations using documented procedures and change-management processes.
• Execute database backup, restore, and recovery activities by following established runbooks and validation procedures.
• Use SQL and basic shell/Python scripting to perform routine operational, troubleshooting, and automation activities.
• Support database performance troubleshooting by gathering required information, performing documented checks, and escalating complex issues to senior engineers when needed.
• Perform tenant rebalancing and other scheduled maintenance activities by following established procedures and change controls.
• Follow security, access management, change management, incident management, and other Cloud Operations processes.
• Maintain accurate documentation and update operational runbooks when processes or procedures change.
• Work with experienced engineers to troubleshoot issues that fall outside established procedures or require deeper technical expertise.
• Continuously develop technical knowledge across the databases, cloud platforms, and operational tools supported by the team.
• Participate in the team's 24x7 on-call rotation after completing the required training, demonstrating readiness, and becoming familiar with the applicable operational runbooks.