Assistant Reservations Manager

Company Description Marriott International, Inc. is a global leader in hospitality with a strong portfolio of over 130 properties across 16 brands in South Asia, including India, Nepal, Bhutan, Bangladesh, and Sri Lanka. The company offers Marriott Bonvoy®, a highly awarded travel program that provides members with exclusive benefits and experiences. Guided by a 94-year history and a people first culture, Marriott values its associates and fosters opportunities for long-term careers and growth. From its origins as a small root beer stand by founders J.W. and Alice Marriott, the company has grown into the world's largest hotel group, headquartered in Bethesda, Maryland, USA. Marriott's global portfolio encompasses approximately 8,000 properties under 30 brands in 139 countries and territories, offering a wide range of roles and career paths for hospitality professionals.

Role Description The Assistant Reservations Manager is a full-time, on-site role based in Jaipur, responsible for overseeing day-to-day reservations operations to optimize hotel occupancy and revenue. This role includes supervising reservation agents, managing room inventory, monitoring reservation systems, and ensuring timely and accurate processing of individual and group bookings. The Assistant Reservations Manager collaborates closely with Sales, Front Office, and Revenue Management teams to implement rate strategies, manage overbooking controls, and support promotional campaigns. The role also involves handling escalated guest inquiries, maintaining high standards of customer service, and ensuring that reservation procedures comply with Marriott policies and brand standards. In addition, the Assistant Reservations Manager supports training and coaching of reservations team members, maintaining performance metrics and contributing to a positive and efficient work environment.

Qualifications

• Strong reservations management skills, including experience with hotel reservation systems and room inventory control.
• Excellent customer service and communication skills, with the ability to handle guest inquiries and resolve issues professionally.
• Sales-oriented mindset with the ability to upsell room categories, packages, and services to maximize revenue.
• Experience in training and mentoring team members, with a focus on performance improvement and service quality.
• Previous experience in hotel reservations, front office, or revenue management, preferably in an international or upscale hotel brand.
• Solid organizational and analytical skills, with attention to detail and accuracy in data and reporting.
• Ability to work on-site in Jaipur, with flexibility to adapt to operational demands and varying shift schedules.
• Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proficiency in standard office applications and reservation or property management systems.