MOHALI · FULLTIME
Assistant Quality Assurance Manager
TP Vision
Mohali · onsite · Posted 3d ago
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Section · 01
About this role
We're Hiring || Assistant Quality Manager
- Location: Mohali – A-40
- Process: International Quick E-Commerce | Chat Process
- Working Days: 5 Days
- Week Offs: 2 Days
- Shifts: Rotational
Key Responsibilities:
- Drive quality standards and ensure consistent process adherence
- Monitor and improve Quality, CSAT, Compliance & Customer Experience metrics
- Conduct regular quality audits and identify improvement opportunities
- Lead calibration sessions and provide actionable feedback
- Coach and mentor quality analysts to enhance performance
- Identify process gaps and implement effective corrective action plans
- Partner with Operations and Training teams to drive continuous improvement
- Prepare and present quality performance reports and insights to stakeholders
What We're Looking For:
- Relevant experience in International BPO / E-Commerce / Chat Process
- Strong experience in Quality Assurance / Quality Management
- Excellent analytical, communication, and stakeholder-management skills
- Strong understanding of quality frameworks, audits, and process compliance
- Proven ability to coach teams and drive performance improvement
- Comfortable working in rotational shifts
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Section · 02
Skills
quality auditsProcess compliancequality frameworksQuality Assurancequality management
Section · Company
About TP Vision
TP Vision
IT Services & Consulting
51
employees
Amsterdam
Netherlands
₹15.3L PA avg
Avg at TP Vision
About
TP Vision is dedicated to the production and marketing of Philips-branded television sets, focusing on innovative design and consumer-friendly technology.
Industries
IT Services & ConsultingConsumer goodsManufacturing
Employee ratings
10 reviews
3.7/ 5
Culture
3.0
Career growth
2.6
Work-life
2.9
Employees rate it well for
Company Culture38Compensation & Benefits37
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