Assistant Manager

Company Description Esse India is a Canada-focused immigration and visa consulting firm in Delhi that offers services at a competitive and transparent price point. The organization's team is well versed in Canadian immigration rules, regulations, and procedures, enabling clients to navigate complex processes with clarity and confidence. Esse India emphasizes trust, reliability, and value, working to ensure that each client receives guidance tailored to their individual immigration goals. Since its establishment, the firm has prioritized client satisfaction, aiming to deliver service that justifies the investment and builds long-term relationships.

Role DescriptionThe Assistant Manager role is a full-time, on-site position based in Abroad. This role supports day-to-day operations of the immigration consulting business, including overseeing client case progress, coordinating with consultants, and ensuring timely completion of documentation and application tasks. The Assistant Manager will interact directly with clients, clarify process requirements, manage appointment schedules, and escalate complex cases to senior team members as needed. Responsibilities include monitoring service quality, preparing reports on client pipelines and application statuses, assisting in training and onboarding of new staff, and contributing to process improvements. The role also involves close collaboration with management to align daily operations with compliance standards, client satisfaction goals, and business growth objectives.

Qualifications

• Demonstrated ability in client service and relationship management, with strong interpersonal and communication skills.
• Experience in operations or administrative coordination, including scheduling, documentation tracking, and workflow management.
• Basic knowledge or strong interest in immigration, visas, or regulatory processes; prior experience in a consulting or legal services environment is an advantage.
• Proficiency in common office software tools (e.g., word processing, spreadsheets, email, CRM systems) and comfort working with digital records.
• Strong organizational and time-management skills, with the ability to handle multiple cases and deadlines accurately.
• Ability to work collaboratively with cross-functional teams and support training or mentoring of junior staff.
• Bachelor's degree in any discipline; degrees in business, law, public administration, or related fields are preferred.
• Fluency in English; proficiency in additional Indian languages is beneficial for client communication.