Assistant Manager, Wealth Management Ops

The role exists to ensure the efficient, controlled and client-focused execution of operational activities that support Wealth Management products, services and client transactions. The role is accountable for delivering operational excellence across core processes while maintaining strong risk and control standards, service quality and regulatory compliance.

Working closely with Front Office teams, Product partners, Risk and Compliance functions, the role oversees operational processes that enable the end-to-end client lifecycle, including onboarding, transaction processing, account maintenance, investment servicing and operational issue resolution. The role ensures service commitments are met while managing operational risks and supporting business growth objectives.

Through effective governance, process optimisation and stakeholder engagement, the role contributes to client satisfaction, operational resilience, regulatory compliance and the scalability of Wealth Management operations.

Key Responsibilities:

• Manage Wealth Management operational processes to ensure accurate, timely and controlled execution of client transactions and servicing activities.
• Oversee transaction processing, account maintenance and operational support activities to meet agreed service levels and client expectations.
• Resolve operational exceptions, enquiries and escalations to minimise client impact and maintain service quality.
• Monitor operational performance and capacity to ensure sustainable support for business growth and changing client needs.

Client Lifecycle & Service Delivery:

• Lead operational activities across client onboarding, account opening, maintenance and closure processes to support a seamless client experience.
• Ensure client records, documentation and account information remain accurate, complete and compliant with regulatory requirements.
• Coordinate with Front Office, Compliance and Risk teams to facilitate timely completion of client lifecycle activities.
• Identify and address service gaps to improve operational efficiency and client outcomes.

Risk, Control & Regulatory Compliance:

• Maintain effective controls across Wealth Management operations to mitigate operational, regulatory and conduct risks.
• Ensure operational activities comply with internal policies, regulatory requirements and established control standards.
• Investigate operational incidents, root causes and control weaknesses, implementing corrective actions where required.
• Support audits, reviews and regulatory examinations through accurate documentation, reporting and remediation tracking.

Operational Excellence & Process Improvement:

• Analyse operational performance data to identify opportunities for process simplification, automation and efficiency improvements.
• Lead continuous improvement initiatives that enhance productivity, reduce risk and improve service delivery outcomes.
• Establish and monitor key operational metrics, service indicators and management information to support decision-making.
• Drive adoption of standardised processes and best practices across Wealth Management Operations.

Stakeholder Management & Business Partnership:

• Partner with Wealth Management, Product, Technology, Risk and Compliance teams to support effective operational delivery.
• Provide operational insights and recommendations that inform service improvements, risk mitigation and business decisions.
• Facilitate governance forums, operational reviews and stakeholder discussions to drive accountability and action.
• Manage stakeholder expectations through clear communication, issue resolution and proactive engagement.

Change Delivery & Operational Readiness:

• Support implementation of new products, regulatory changes and strategic initiatives by assessing operational impacts and readiness requirements.
• Coordinate testing, process updates and operational transition activities to ensure successful implementation.
• Embed new controls, procedures and operating models to maintain operational effectiveness.
• Monitor post-implementation outcomes and address operational issues arising from change initiatives.

Motivations:

• Driving operational excellence through process improvement, data-driven insights and scalable solutions that enhance client experience, service quality and risk management.
• Solving complex operational challenges by balancing client needs, regulatory requirements and stakeholder expectations while maintaining strong controls and service standards.
• Leading high-performing teams and change initiatives that build capability, strengthen operational resilience and support sustainable business growth.

Qualifications:

Key Experiences:

• The Job Holder's responsibilities extend to trade processing, bill data generation and posting.
• Update of Front Office MTF trade product code.
• Trade reconciliation / obligation tally of cash including FNO, SBLM.
• Daily reconciliation of Securities Transaction Tax (STT) and stamp duty with exchange file.
• Daily fund hold release transaction (HRT) processing.
• Upload of client demat holding (CDSL & NSDL).
• Release of pledge and re-pledge securities against sell obligation.
• Generation of securities pay-in instruction (CDSL & NSDL) and send duly digitally signed instruction to DP team for further release in depository system for exchange pay-in.
• Securities direct payout file generation and upload in exchange as per the regulatory timeline.
• Reconciliation of securities pay-in and payout.
• Daily reconcile the securities holding and exchange reporting.
• Reconciliation of pledge / re-pledge and unpledged and MTF position.
• Allocation of corporate action to beneficiary clients and reconciliation.
• BOD files generation, validation of holdings, limits, position for BOD files for Front Office.
• Daily generation of cash and FNO margin and reporting to exchange.
• Generation of physical daily / weekly / monthly / quarterly statement and dispatch to clients through normal post.
• Generation of digital daily / weekly / monthly / quarterly statement and dispatch to clients through email.
• Compliance with the SEBI, exchange and group standards and rules and regulations of the company and the group at all times.
• To ensure that complaints and enquiries are resolved as per defined turnaround time.
• Good knowledge of MS Excel and MS Office.
• Co-ordination with auditors / intermediaries / compliance towards all audits and inspections and queries.
• Knowledge of depository activities related to settlement of trades and corporate action, pledge / unpledged.
• To ensure processing all requests within the timeline defined by regulators, group and the process note.
• Provide information to all internal / external stakeholder(s) in timely manner.
• Any additional activity assigned by Line Manager from time to time.
• Automate processes, bring in efficiency through automation.

Certifications / Qualifications:

• Graduation, NISM certificate.

Languages:

• Business English.