Assistant Manager - T&E

Job Title: Assistant Manager - T&E
Location: Bangalore

Job Purpose

The Travel & Expense (T&E) Global Operations Assistant Manager provides strategic leadership and operational oversight for global T&E processes. This role ensures compliance with corporate policies, drives automation and efficiency, and delivers a seamless employee experience across multiple geographies. The position manages xx indirect reports, fostering a culture of accountability and continuous improvement.

Key Responsibilities

• Lead end-to-end T&E operations, including reimbursements and corporate card programs.
• Act as the global escalation point for complex issues.
• Develop, implement, and enforce global T&E policies.
• Partner with controllership and audit teams to ensure adherence to global mandates.
• Drive automation and process improvements using Concur and AppZen.
• Monitor KPIs, SLAs, and workflow efficiency.
• Collaborate with Finance, Procurement, HR, IT, and Audit teams.
• Provide insights and reporting to senior leadership.
• Conduct performance reviews, capability building, and succession planning.
• Deliver spend analysis, compliance dashboards, and audit reports.
• Provide actionable insights for cost optimization and decision-making.

Performance Metrics

Operational Efficiency

• SLA Adherence [Payment on Time]- % of expense reports processed within defined turnaround time.
• Automation Impact [Auto & Touchless Approvals] - Reduction in manual interventions through Concur/AppZen automation.
• Error Rate - % of rejected or reprocessed claims.

Compliance & Governance

• Audit Findings - Number and severity of audit exceptions.
• Policy Compliance - % of claims aligned with global T&E policy.
• Fraud Detection - Incidents identified and resolved through proactive monitoring.

Stakeholder & Employee Experience [NPS]

• Employee Satisfaction - Survey scores on ease of reimbursement and card usage.
• Escalation Resolution - Average time to resolve escalations.
• Training Coverage - % of employees trained on updated T&E policies.

Financial Impact

• Spend Optimization - Savings achieved through policy enforcement and analytics.
• Budget Alignment - % adherence to global budget allocations.
• Reconciliation Accuracy - Accuracy of accruals and ledger postings.

Leadership & Team Development

• Team Engagement - Engagement scores of 3 WL1Ds and 24 indirect reports.
• Capability Building - % of team completing skill development programs.
• Succession Planning - Readiness of identified successors for critical roles.

What You Will Need to Succeed

Required Skills & Competencies

• Advanced expertise in Concur, AppZen, and audit controls.
• Strong knowledge of global financial policies and controllership alignment.
• Proven ability to lead large, diverse teams across geographies.
• Analytical mindset with data-driven decision-making.
• Excellent business communication and stakeholder management skills.

Sols

• Agile Mindset: Demonstrates flexibility and adaptability in a dynamic environment. Approaches challenges with iterative problem-solving, rapid prototyping, and continuous feedback loops.
• Personal Mastery : Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
• Passion for High Performance : Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.