Assistant Manager QA & Proofing Unit.Ops-Operations GRC

Mashreq Bank
JOB DESCRIPTION
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Job Title
Assistant Manager–QA & Proofing Unit

Department
Operations GRC

Direct Supervisor
AVP -Lead, QA & Proofing Unit
Job Number

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Job Purpose

To support the QA & Proofing function by executing day-to-day quality assurance activities, validating reconciliation proofing submissions, tracking escalations, and identifying gaps in data or process adherence. The role ensures consistent implementation of the control framework across group operations and contributes to continuous process improvements, working closely with first-line ops and GRC. 3
Dimensions

Scope of work
- Covers proofing and quality assurance for reconciliation and control breaks across all group operations verticals.

- Scope includes review of monthly reconciliation proofing, aging validation, and QA sampling in UAE and IBG operations.

Service Level Management - Track adherence to reconciliation closure timelines (T+3, etc.)

- Maintain performance dashboards with metrics across divisions and platforms

- Identify breaches to the QA KPIs aligned with ERF and Group Operations KRIs

- Monitor early warning triggers for high-risk or aging items

Quality Review
- Monthly quality assurance sampling of reconciled items

- Tracking accuracy, timeliness, and completeness of proofing controls

- Raising exceptions to the CRU head and relevant BU operations for resolution

- Conducting periodic health-checks aligned with audit and GRC guidelines
- Supports standardization of QA templates, monthly packs, and internal MIS submissions.
Key Interfaces
- Works with a cross-functional team of operations units, reconciliation SMEs, internal control leads, and CRU members.

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Key Result Areas

- Validate and review monthly proofing data submitted by operations teams, identify gaps, and ensure action closure.
- Support QA testing protocols for reconciliation, governance, aging, and exception handling.
- Ensure proper documentation and audit trail of validations, issues, and escalations.
- Support training sessions and awareness programs for reconciliation hygiene and first-line QA.
- Track compliance with control SLAs and highlight non-adherence trends to the lead.
- Contribute to thematic reviews and sample-based testing cycles.
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Operating Environment, Framework and Boundaries, Working Relationships

- Operates independently from the CRU but in close coordination
- Enterprise-wide scope across Group Operations and Business Units
- Covers both UAE and international operations including Egypt, Pakistan, India, and IBG branches
- Maintains reporting line into GRC – not embedded within the CRU to preserve independent assurance role
- Aligned with ERF governance manual, APPM, ORM Guidelines and reporting templates.
- Works within a cross-functional, multi-country environment.
- Expected to define and enforce centralized standards and controls while balancing local branch needs.
- Works with constrained resources in a transformation phase and must effectively build team capacity.
Working Relationships
Directly interfaces with:
- Head of CRU and his leadership team
- Matrix relationships with - Audit, Risk, Compliance, CAD & Tax teams
- Operations GRC leads in Egypt, India, Pakistan

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Problem Solving

- Escalate unapproved or recurring exceptions and support the team in suggesting remediation.
- Identify inconsistencies in reconciliation practices and proofing submission
- Analyze patterns of QA failures to support process improvements and SOP updates.

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Decision Making Authority & Responsibility

- Responsible for recommending items for escalation based on QA checks and materiality thresholds.

- Supports the AVP in defining testing protocols, sampling sizes, and QA cycles.

- Cannot take final decisions on risk ratings but provides validated data to support them.

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Knowledge, Skills and Experience

- 7+ years of experience in banking operations, internal controls, or QA/audit functions.
- Good understanding of reconciliation principles, control break classifications, and regulatory expectations.
- Strong analytical skills, with ability to review large datasets and detect anomalies.
- Proficient in Excel, QA tracking tools, and reconciliation platforms (e.g., TLM).
- Clear and structured communication skills; documentation rigor is essential.
- Exposure to operational risk, audit processes, and cross-country governance preferred.