Assistant Manager - Operations

Company Description Cinépolis India, a subsidiary of Cinépolis Mexico, is the first international cinema exhibitor to establish operations in India and currently manages 436 screens across brands such as Cinépolis, Cinépolis VIP, Cinépolis Junior, Cinépolis MacroXE, and Fun Cinemas. The company operates India's largest Megaplex in Pune and is known for bringing innovative concepts to the Indian exhibition industry. Cinépolis India focuses strongly on customer experience and loyalty through its multi-benefit program, Club Cinépolis, which offers free membership, reward points, exclusive screenings, and celebrity events. The organization has earned multiple national and international awards for retail excellence, technology implementation, marketing, and brand trust. As a growing and recognized leader in leisure and entertainment, Cinépolis India offers dynamic career opportunities in a fast-paced, customer-centric environment.

Role and Responsiblity

1. Customer Service: Assist customers, resolve complaints and escalations, and ensure high service standards.
2. Operations Management: Ensure SOP compliance, highlight critical issues, and drive operational excellence.
3. Team Management: Ensure proper grooming, shift briefings, effective rostering, and team motivation.
4. F&B Management: Control COGS, minimize wastage and pilferage, manage inventory, and prevent stockouts.
5. Training & Development: Conduct staff training and certifications, ensure hygiene and safety compliance, and maintain training records.
6. Box Office Management: Drive Club Cinepolis registrations, resolve membership queries, ensure ticketing compliance, and track market share.
7. Safety & Security: Monitor security checks, frisking, and entry records for goods, vendors, and visitors.
8. People Practices: Follow company policies and conduct engagement activities to maintain a positive work environment.
9. Scheduling & Coordination: Prepare weekly staff schedules and coordinate with stakeholders for smooth operations.