Assistant Manager - L&D

Role Purpose

The Assistant Manager - Learning & Development will support the design, implementation, and evaluation of learning and capability-building initiatives across clinical and non-clinical functions. The role requires a people-centric professional who can drive learning programs, foster employee development, ensure training compliance, and contribute to building a culture of continuous learning while supporting organizational and accreditation goals.

Key Responsibilities

Learning & Development Execution

• Conduct Training Needs Analysis (TNA) and Training Needs Identification (TNI) in collaboration with business and HR stakeholders.
• Execute annual training calendars and learning interventions across hospital units.
• Coordinate and facilitate induction and onboarding programs for new employees.
• Support development and delivery of behavioral, leadership, service excellence, and functional training programs.
• Partner with internal and external trainers to ensure effective program delivery.

Learning Culture & Employee Development

• Promote continuous learning and employee development initiatives.
• Drive employee engagement through learning campaigns, workshops, knowledge-sharing sessions, and development programs.
• Encourage self-learning and voluntary participation in learning opportunities.

Healthcare Learning Support

• Develop a strong understanding of healthcare operations, patient care environments, and workforce dynamics.
• Support competency-building initiatives for clinical, nursing, allied health, and non-clinical employees.
• Ensure learning programs align with patient safety, service quality, and operational requirements.

Stakeholder Management

• Collaborate with HR Heads, Department Heads, Nursing Leaders, and Functional Managers to identify capability gaps and learning priorities.
• Build effective working relationships across departments to ensure participation and ownership of learning initiatives.
• Act as a learning partner for employees and managers.

Training Compliance & LMS Management

• Maintain learning records and training data through the Learning Management System (LMS).
• Monitor mandatory training completion and compliance requirements.
• Support NABH, JCI, and internal audit preparedness through timely training documentation and reporting.
• Track participation, learning hours, assessment completion, and certification records.

Analytics & Reporting

• Prepare training dashboards and monthly learning reports.
• Analyze learning effectiveness using feedback, assessments, attendance, and business metrics.
• Recommend improvement actions based on learning data and stakeholder feedback.

Desired Candidate Profile

Education

• MBA / PGDM in Human Resources, Learning & Development, Organizational Development, or equivalent.
• Certification in Training, Facilitation, Instructional Design, or Learning Technologies is desirable.