Assistant Manager - Dialler & Tele Campaigns

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Position is responsible for managing the Tele sales Channel and help the PAN India Team to enhance productivity, accuracy & efficiency.

Role Accountability

1. Update all training material required for Dialer usage
2. Ensure all tele sales centers are trained on dialer usage, conductor training on time and providing refresher training periodically
3. Download all changes happening and to ensure smooth change management .
4. Introduce new features on the dialer, testing and implementation
5. Manage Database for dialers which includes campaign management, Reporting/ Mis etc. .
6. Ensure compliance and adherence to regulators on campaign management
7. Work closely with the dialer service provider to deliver benchmark SLAs and deliver on new technologies that improve productivity. Evaluation of other dialer service providers in market for improvement in current services

Measures of Success

1. 100% testing and then implementation of the same after resolving all issues
2. Effective and efficient management of the campaigns, On time campaign uploads at least 95% of times
3. 100% adherence on TRAI regulations & resolution of Complaints within TAT

Technical Skills / Experience / Certifications

1. Understanding of dialer technology and tele calling set ups
2. Experience of campaign management and MIS reporting

Competencies critical to the role

Stakeholder Management

Qualification

Graduate /Post Graduate

Preferred Industry

BFSI / Telecom / BPO