Assistant Manager (Chiller, HVAC, Troubleshooting)

A. Primary Purpose (Why does this job exist):

To meet the AMC & Service operations requirements in HVAC field experience.

B. Primary Duties:

• Render service support for HVAC AMC and warranty customers and satisfy their needs.
• Mandatory hands-on field service experience on HVAC chillers, electrical and mechanical.
• Maintain RT/TAT, PM adherence, and FTR to achieve cost reduction.
• Attain appreciation letters toward customer satisfaction.
• Handle breakdown calls, compressor overhauling, and hi-skill jobs for Hyderabad.
• Implement predictive analysis and new service.
• Ensure timely LNM execution for revenue generation.
• Monitor and groom team working through associates/third party.
• Be a self-motivated person and take initiatives.
• Achieve customer satisfaction by improving RT/TAT and PM adherence.
• Maintain relationships with key influencers/decision-makers within customer organizations to generate revenues through PSA/L&M.
• Constantly upgrade chiller system knowledge, including screw and centrifugal chillers.
• Manage a team of engineers and technicians and support them on technical aspects to resolve customer queries/issues at sites.

C. Education, Technical Skills, Knowledge and Experience:

• Diploma/B.Tech.
• 3-8 years of experience in the HVAC&R industry with a service profile.
• Knowledge of and hands-on experience in screw and centrifugal chillers.
• Knowledge of electrical systems.
• Good communication and presentation skills.
• Knowledge of MS Office.
• Ability to manage a team of engineers/technicians.