Assistant Manager - B2B Mobility Operations

Responsibilities:

• Plan, coordinate, and implement operations for business as per agreed service level.
• Identify and communicate training needs of staff and coordinate program and/or train internally.
• Maintain strategic relationship with customers for timely and satisfactory resolution and reduction of customer complaints using customer relationship management practices and periodic SLA review with the customers.
• Monitor and adhere to emergency response management and improvement in response time.
• Review and report operations performance from time to time as per laid down procedures within People Transport Operations Processes (PTOP).
• Conduct weekly operations performance service review with team and ensure a detailed analysis and recording of gap/weak areas and attach a plan of action for improvement in consultation with country operations and quality management team.
• Work closely with BA Strategy team for resolution of service deficiencies and meeting vehicle requirements.
• Ensure data availability and resolution of billing queries within the agreed time frame.
• Take full responsibility and ownership to ensure timeliness and accuracy of operations data.
• Meet customers for periodic reviews and lead the same.
• Execute the cross utilisation strategies for the branch.
• Keep a close check on the business margins.
• Visit night operations on a regular basis.