Assistant General Manager/Senior Manager - Learning & Development/Organization Development

Role: Assistant General Manager/Senior Manager (L&OD)

Function: Human Resources

Role Type: Individual Contributor (IC)

Reports To: VP - COE (L&OD)

Location: Govandi (East), Mumbai

Work days: WFO (Monday to Friday & 1st, 3rd & 5th Saturday)

Role Objective: Drive and operationalise USV's organisation-wide Learning & Development agenda to strengthen employee capability, leadership effectiveness and a high-performance culture. Translate business and functional people needs across HO, Plant and Sales into structured, measurable interventions.

KEY RESPONSIBILITIES:

Program Management (Functional & Behavioral Training):

- Execute the annual L&D strategy in line with business priorities.

- Translate capability needs into structured learning journeys, curricula and annual learning calendars.

- Own end-to-end delivery: design, participant mapping, logistics, execution and post-program reinforcement.

- Measure effectiveness through feedback, NPS, assessments and application of learning.

- Program Facilitation & Delivery: Facilitate engaging virtual and in-person workshops, e-learning courses and microlearning modules.

Capability & Leadership Development:

- Design behavioural, functional and managerial interventions across levels and functions.

- Build manager capability in communication, coaching and performance management.

- Enable leadership development through structured journeys, assessments and coaching.

- Facilitate priority and mandatory programs, including POSH and New Manager Orientation.

Digital Learning, LMS & AI:

- Manage the PeopleStrong LMS: learning paths, content release, curation and user administration.

- Develop and deploy eLearning, bite-sized and self-paced content aligned to capability needs.

- Apply AI and automation to strengthen content creation, delivery and administration.

- Drive learning engagement through polls, surveys, ready reckoners and campaigns.

Learning Analytics & People Insights:

- Build and maintain dashboards and MIS for L&D and Performance Management Processes.

- Consolidate multi-source data into actionable insights for HR and business leaders.

- Track metrics, outcomes and learning impact; ensure data accuracy and governance.

Governance and Compliance:

- Ensure timely completion and governance of DTC and other mandatory, statutory and organisational compliance training.

- Drive compliance trainings for the HR team in alignment with plant training team.

- Coordinate with plant training and quality functions to ensure organizational learning complements Good Manufacturing Practice (GMP), Good Documentation Practice (GDP), and regulatory guidelines.

New Projects & Organizational Development:

- Drive projects, process improvements, and strategic organizational development (OD) initiatives.

- Drive digitized learning interventions to modernize capability building.

- Lead supervisory capability development programs focusing on communication, coaching, and performance management.

Vendor Partner Management:

- Onboard and manage trainers, faculty, content and technology partners; oversee SLAs and commercials.

- Coordinate invoice and payment processing with Finance and vendor teams.

- Ensure compliance with L&OD SOPs, budgets and governance mechanisms.

JOB REQUIREMENTS:

Academic Qualifications & Certifications:

- Educational Qualification: MBA / PGDM (Full-Time) in Human Resources from a Tier-1 or Tier-2.

Professional Experience and Relevant Skills:

- Experience: 7 - 12 years of core HR experience focused on L&D and OD interventions.

- Skills: Strong training facilitation skills, strategic thinking, superior written and oral communication, presentation capabilities, and excellent planning and organizing abilities.

- Technical Expertise: Learning theories and instructional design; org-wide learning delivery; hands-on LMS (PeopleStrong preferred); HR analytics and AI-enabled tools.

- Certifications: L&D, OD, Coaching, Talent / Performance Management or HR Analytics.

USV: USV is a global provider of reliable healthcare solutions, founded in 1961 by Dr. Vithal Balkrishna Gandhi, USV leads in diabetes and cardiology, making healthcare safe, accessible, and affordable. Backed by strong R&D and advanced manufacturing, we deliver trusted solutions across therapy areas worldwide, as well as cosmeceuticals and nutraceuticals in select markets.

https://www.usvindia.com/