FULLTIME
Assistant Front Office Manager (Hotel)
ramada encore vrindavan
Not specified · onsite · Posted 12d ago
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Section · 01
About this role
Department: Front Office
Reports To: Front Office Manager / General Manager
Location: Vrindavan
Employment Type: Full-Time
Job Summary
We are looking for a friendly, well-organized, and customer-focused *Front Office Assistant Manager* to support the Front Office Manager in managing daily front desk operations. The role involves supervising the front office team, ensuring smooth guest check-ins and check-outs, handling guest concerns, and maintaining high standards of hospitality and service.
Key Responsibilities
* Assist the Front Office Manager in managing daily front office operations.
* Supervise and support front desk staff during shifts.
* Ensure smooth and efficient check-in and check-out processes.
* Welcome guests warmly and provide professional assistance throughout their stay.
* Handle guest queries, requests, and complaints in a polite and timely manner.
* Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments.
* Monitor room availability, reservations, and guest requirements.
* Ensure accurate guest records, billing, and front office documentation.
* Handle cash, card payments, and other front desk transactions as required.
* Conduct shift briefings and ensure proper handovers between teams.
* Train and guide front office staff on hotel procedures and guest service standards.
* Support the team during busy periods and resolve operational issues.
* Maintain a professional and welcoming appearance at the front desk.
* Ensure hotel policies, SOPs, and service standards are followed.
* Assist with VIP guest handling and special guest requests.
* Prepare and maintain daily front office reports when required.
Requirements
* Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field.
* 2–4 years of experience in hotel front office operations, preferably with supervisory experience.
* Good communication and interpersonal skills.
* Strong guest-handling and problem-solving abilities.
* Basic knowledge of hotel reservation/PMS systems.
* Good computer and MS Office skills.
* Ability to work in shifts, including weekends and holidays.
* Professional, presentable, and customer-focused approach.
Key Skills
* Guest Relations
* Front Office Operations
* Team Supervision
* Communication Skills
* Problem Solving
* Reservation & Billing Handling
* Complaint Resolution
* Team Coordination
* Leadership & Time Management
Salary- As per Experinece and company stansard
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Section · 02