Assistant Director - Control Tower

JOB DESCRIPTION:

Key Responsibilities:

In the First Mile:

- Support the First Mile team by providing visibility and insights by setting up process adherence checks and publishing metrics to the first mile team.

- Own the process of first-mile pick sheet generation based on capacity available and inventory position.

- Coordinate and follow-up on returns to sellers-vendors ensuring items are received in the right quantity and quality.

- Coordinate for all exceptions with biz ops and FC Ops and resolve them on a regular basis.

- Track manpower and vehicle fleet performance in First Mile.

In the Fulfillment Center:

- Liaison with Business Operations for ensuring ASN compliance and ASN adherence.

- Build checks in the inward process, ensure all inwards are done within SLA and accurately.

- Track the put-away process and ensure timely in-stock of goods.

- Supervise cycle counting and inventory correction activity.

- Track and publish productivity reports for inward, put away, picking, and dispatch executives.

- Conduct complete RCA on fill rate issues and publish reports to respective stakeholders.

- Track expired and slow-moving stock with the help of ground operations.

- Follow-up with the business team to ensure timely liquidation and return vendor.

In the Last Mile:

- Ensure process adherence and follow-up with the ground team to provide an unparalleled delivery experience to customers.

- Ensure first level escalation in case of any process failures.

- Ensure performance is met and provide support and guidance in case of any lag.

- Maintain daily MIS reporting on performance for different locations.

- Coordinate with KAM-VAM-CD-FC-FM and resolve customer escalations.

- Responsible for Last mile planning and routes planning across Distribution Centres using route planning software.

- Ensure follow up on returns, re-attempts, return pickups, goods replacement and damages exceptions.

- Ensure on-time manpower reporting and vehicle reporting. Work with a capacity team to ensure adhoc requests are met to safeguard customer interest.

Logistics:

- Handle vehicle capacity planning, raising requests for ad-hoc capacity when needed across first mile, last mile and line haul.

- Work with on-boarded vendors to resolve all driver related issues faced on the ground.

- Overview timely reporting and SLA adherence by all vehicles.

- Ensure complete reconciliation of logistics MIS.

- Publish daily report on vehicle reporting time, vehicle capacity and time utilization.

Strategy & Project Implementation:

- Collaborate with Supply Chain Planning & Design for implementation of Products, Processes & Initiatives across geographies.

- Create Annual and Quarterly Operating Plans in collaboration with the SC Planning & Design team.

Signs of a fit:

- Entrepreneurial drive and ability to hustle; fire in the belly to create a differentiating supply chain in the country. Strong desire to succeed and make a difference to the Indian retail ecosystem.

- Experience in leading large, diverse teams.

- Excellent communication and interpersonal skills with all levels of management.

- Ability and willingness to thrive in an ever-changing, dynamic and fast-paced environment.

- Graduate-Postgraduate from a recognized institution in engineering or supply chain-logistics or MBA Graduate.

- 5 - 10+ years of experience in managing supply chain operations (E-comm - food and grocery will be preferable).