Assistant Branch Manager

Company Description IIFL Samasta Finance Limited is a financial institution focused on advancing economic empowerment, particularly for women from unbanked segments in rural and semi-urban areas. Since 2008, the organization has provided innovative and affordable financial products across 22 states in India, supporting sustainable and inclusive economic growth. Its portfolio includes loans for income-generating activities such as dairy cattle, micro and small enterprises, education, and consumer products. IIFL Samasta leverages technology-driven solutions to enhance customer access to financial services and improve the standard of living in the communities it serves. The organization offers opportunities for team members who want to contribute to meaningful social and economic impact.
Role Description The Assistant Branch Manager is a full-time, on-site role based in Darbhanga. This role supports branch operations by overseeing daily activities, monitoring loan processing, and ensuring compliance with company policies and regulatory requirements. The Assistant Branch Manager will guide and supervise branch staff, coordinate customer service activities, and help achieve business targets related to disbursements, collections, and portfolio quality. The role involves building and maintaining relationships with customers, supporting financial inclusion initiatives, and promoting IIFL Samasta's products within the local community. The Assistant Branch Manager will also prepare regular reports, track performance metrics, and collaborate with regional leadership to improve operational efficiency and service delivery.
Qualifications

• Candidates should possess strong branch operations and team supervision skills, including coordination of daily activities, staff guidance, and performance monitoring.
• Candidates should possess customer relationship and communication skills, including the ability to address queries, resolve issues, and build trust with diverse communities.
• Candidates should possess basic financial and analytical skills, including understanding of lending processes, risk awareness, and the ability to review reports and metrics.
• Candidates should possess organizational and problem-solving skills, including time management, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
• Candidates should possess familiarity with digital tools and technology-based processes used in financial services and branch operations.
• Relevant experience in microfinance, banking, or financial services, preferably in rural or semi-urban markets, is beneficial.
• A graduate degree in business, finance, commerce, or a related field is preferred, along with the ability to communicate effectively in local language(s) and English.
• Commitment to ethical practices, financial inclusion, and working with underserved communities is highly valued.