Area Manager

ABOUT COMPANY

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

KEY RESPONSIBILITIES

• Manage end-to-end operations across multiple Quick Commerce dark stores.
• Drive SLA, OTIF, OPH, productivity, CPO, and order fulfilment.
• Plan rider and manpower requirements based on demand and peak hours.
• Monitor rider supply, utilisation, absenteeism, and productivity.
• Manage Store Managers/TLs and drive team performance.
• Analyse operational data, identify RCA, and implement corrective actions.
• Handle peak demand and drive process improvements.

BASIC QUALIFICATIONS

• Graduation with 2–4 years of experience in Quick Commerce / E-commerce / Logistics.
• Experience managing multiple stores/hubs preferred.
• Strong analytical, leadership, and problem-solving skills.
• Good knowledge of Excel and dashboards.
• High ownership and ability to work in a fast-paced environment.

KEY METRICS

SLA | OTIF | OPH | Rider Productivity | CPO | Pendency | Cancellation