AR Healthcare - Voice

Position Details

• Process: Accounts Receivable – Voice (Healthcare)

• Location: Mumbai (Marol Andheri) / Chennai (Arcot Road, Vadapalani) /

Ahmedabad (Prahlad Nagar Off S.G. Highway)

• Experience: Freshers & candidates with 1+ year of experience in Voice Process

• Education: Any Graduate / Undergraduate

• Shift Timings:

o 8:00 PM to 5:00 AM

o 5:30 PM to 2:30 AM

• Transport: Only drop facility will be provided.

Job Description

• Make outbound calls to insurance companies for claim status and eligibility

verification.

• Follow up with insurance carriers based on appointments received from clients.

• Work on outstanding claims and Accounts Receivable (AR) reports received from

clients or generated through client-specific software.

• Contact insurance companies to obtain the status of unpaid claims.

• Document claim denials and take appropriate further action.

• Be flexible to work on voice-based processes as per business requirements,

including Insurance Follow-Up, Patient Calling, Provider Outreach, etc.

• Maintain accurate individual daily logs and complete assigned targets within

defined timelines.

• Perform assigned tasks with speed, accuracy, and adherence to client SLAs.

• Work collaboratively with team members to achieve common business goals.

• Follow all applicable information security requirements, client/project guidelines,

business processes, quality standards and company policies.

• Escalate issues or concerns to the reporting manager/senior team members in a

timely manner.

Salary Slabs

1–2 years: 25k

2–3 years: 30k

3+ years: Up to 40k