Analyst - User Research

Senior Analyst - User Research - IN The role will be required to get an understanding of users' needs, goals and pain points with a particular product or service. Study and analyze customer feedback received through quantitative/qualitative surveys and provide appropriate actionable insights to help the respective product teams.

Key Responsibilities and Duties Define goals, scope, and plan a research based on the business/product/design requirements and conduct appropriate research (moderated/unmoderated) research in the given timeline.

Provide support to other researchers and studies to analyze the users’ data, derive insights, and define opportunity areas.

Chose the right research methodology regarding research study and create a continuous research practice within the team and process to deliver regular user research reports. Educational Requirements University (Degree) Preferred Work Experience No Experience Required Physical Requirements Physical Requirements: Sedentary Work

Career Level 5IC

Related Skills

Analytical Skills, Audience-focused Communication, Collaboration, Communication, Content Development, Copywriting, Data-Based Decision Making, Detail-Oriented, Econometrics, Economic Analysis, Financial Forecasting, Financial Modeling, Market/Industry Dynamics, Prioritizes Effectively, Problem Solving, Research Synthesization, Statistics _____________________________________________________________________________________________________

Company Overview TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.   Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

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