Amadeus- Travel Operations Executive

HIRING!

GREETINGS FROM AIONOS!

Role: Travel Operations Specialist Blended Process (Travel Domain)

Location: Sector 32, Gurugram

Salary: Up to 4.5 LPA CTC

Mode: Work from Office

Experience: Minimum 6 Months

Language: Excellent English

Roles & Responsibilities

* Handle blended operations involving customer interactions and backend air fulfillment/ticketing activities.

* Process airline ticket issuance, reissuance, revalidation, cancellations, exchanges, and refunds using Amadeus GDS.

* Manage full and partial ticket exchanges as per airline fare rules and policies.

* Handle voluntary and involuntary changes, schedule changes, and IRROPS cases.

* Create, retrieve, and modify PNRs for single and multiple passengers and sectors.

* Check fare rules, pricing, taxes, penalties, and applicable refund amounts.

* Process BSP/GDS refunds and support post-ticketing operations.

* Handle EMD issuance for ancillary services.

* Manage ticket amendments, rebooking requests, and complex itineraries.

* Follow airline policies, process guidelines, and compliance standards while maintaining accuracy and service quality.

* Meet quality, productivity, and process targets.

Required Skills

Mandatory hands-on experience with Amadeus GDS

Knowledge of PNR creation, pricing, and fare rules

Experience in ticketing, refunds, cancellations, and exchanges

Understanding of EMD issuance and ticket reissuance

Knowledge of cryptic commands and GDS transactions

Excellent verbal and written English communication skills

Knowledge of BSP/ARC processes, ADM/ACM, and IRROPS will be an added advantage

Comfortable with 5 days a week | Rotational shifts & week-offs.

Night Shift: Cab facility provided

Interested candidates can contact:

Contact Person: Rukmani

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