AM Employee Workplace Solutions, MSF

Principal Responsibilities:

• Sourcing new salary accounts from corporate base and meeting New-To-Bank targets.
• Cross-selling banking products like Home Loans, Personal Loans, Cards, and Premier services to potential customers.
• Providing clear information about the features and benefits of bank products.
• Building and maintaining good relationships with customers.
• Handling customer-related problems and complaints.
• Being able to work individually or in a team.
• Always comply to HSBC rules.

Requirements:

• Graduate, Postgraduate (Master's) or MBA qualification.
• At least 2 years' experience in corporate salary sales, frontline customer service, relationship management, or sales (sales experience is an advantage).
• Proven ability to assess customers' financial needs and recommend appropriate banking products to meet those requirements.
• Strong interpersonal and communication skills, including negotiation and sales capability.
• Results-driven, while consistently demonstrating customer-centric behaviors in delivery.
• Able to communicate effectively in English and local languages.
• Pro-tip: Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.