Akamai - L3 Support Consultant

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is one of our clients which has been a one-stop solution for professional digital services.

Position:Akamai - L3 Support Consultant

Location: Pune

Job Type: Full Time

Work Type: Onsite

Job Description:

• Provide post deployment configuration assistance for the following security Akamai products, including:
• App & API with ASM included advanced delivery Protector (specifically the security products: WAF, L7 ANTI-DDOS, BOT MANAGER, API DISCOVERY)
• Site Shield
• API Acceleration
• Bot Manager Premier
• API Security
• Support fine-tuning, optimization, and configuration reviews on Akamai UI in alignment with recommended practices and customer requirements.
• Track and maintain logs of configuration assistance hours and report regularly to the project management representative.
• Collaborate with internal teams and customer stakeholders to ensure smooth delivery and maximize the value of Akamai services.
• Share knowledge, create documentation, and support customer teams in ongoing management of Akamai security configurations.

Roles & Responsibilities:

• We are looking for a skilled Akamai Security Product Professional Services / Configuration Assistance / Implementations Expert to provide hands-on configuration, optimization, and consultation on Akamai's Application security products.
• The role involves working closely with customers to ensure efficient deployments, optimization, and adherence to Akamai best practices, while maintaining clear reporting and collaboration with project management.

Qualification & Certification:

• Bachelor's degree in Computer Science, Information Technology, or related field; Akamai certifications are a strong plus.
• 7+ years in post implementations configuration engineer role / professional services, with 2 to 2.5+ years of hands-on experience in the relevant Akamai Application security solutions (App & API with ASM included advanced delivery, Site Shield, API Acceleration, API Security(Noname),Bot Manager Premier).
• Akamai Certified Professional – Security Solutions (WAF, DDoS, Bot Manager, API Protector, Site Shield, API Security) inclusive of Akamai Control Center/Product Training is a plus.
• Complementary industry certs like CCSP, CEH, cloud certifications (AWS, Azure, GCP), is an added value(optional but preferred).

Required Skills:

• Strong communication, presentation and collaboration skills.
• Direct Customer handling experience
• Hands-on expertise with Akamai security products: App & API with ASM included advanced delivery Protector (specifically the security products: WAF, L7 ANTI-DDOS, BOT MANAGER, API DISCOVERY), Site Shield, API Acceleration, API Security & Bot Manager Premier
• Strong knowledge of web/app security (OWASP Top 10, API security, bot mitigation).
• Solid understanding of CDN, DNS, HTTP/S, caching, and performance optimization.
• Ability to analyze logs, fine-tune policies, and apply best practices.
• Configuration assistance, optimization, and troubleshooting.
• Reporting, and documentation of configuration changes.
• Balancing performance and security requirements.
• Strong problem-solving skills with the ability to translate technical data into customer-friendly recommendations.
• Excellent communication and collaboration skills for engaging with customers and cross-functional teams.
• Ability to manage time effectively, maintain accurate reporting, and support project management workflows.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.