AI Program Manager

Title: AI Program Manager

Role Summary:

Own end-to-end delivery of enterprise AI platforms built for external clients, from foundational knowledge-data assets through component build, system integration, and a production pilot.

Serve as the single point of accountability across a cross-functional pod spanning data modelling, solution architecture, engineering, security, compliance, evaluation, and pre-sales.

Convert a phased delivery plan into a staffed, budgeted, milestone-tracked program executed inside a fixed engagement window.

Key Responsibilities:

Program ownership:

- Drive and track delivery from foundation build through integration and pilot go-live against a fixed timeline, reporting objective completion status per workstream.

Cross-functional coordination:

- Run the delivery cadence across data-domain modeling, architecture, engineering, integration, security and governance, evaluation, and solutions-engineering roles.

Program stewardship:

- Manage the engagement toward its committed scope, margin, and contractual milestones, and support the path from pilot to expanded or renewed engagement.

Risk management:

- Actively surface and manage the engagement's structural trade-offs, including data-boundary and third-party processing exposure, cost behaviour under volume growth, and scope integrity against use cases better served by a different architectural approach.

Executive reporting:

- Report delivery status, budget burn, risk posture, and pilot readiness to client and internal stakeholders on a fixed cadence.

Required Qualifications:

- 7+ years including technical execution, delivery management, and ownership of client-facing engagements.

- Working knowledge of retrieval-augmented generation, agent orchestration, prompt and context design, and model evaluation, sufficient to scope work and challenge engineering estimates.

- Demonstrated delivery of production enterprise systems involving machine learning or large language models; direct experience with agentic and retrieval-based systems is strongly preferred.

- Experience running multi-module programs with parallel tracks and objective milestone tracking against a fixed timeline.

- Strong stakeholder management across engineering, domain SMEs, security and compliance, and commercial teams.

Preferred Qualifications:

- Experience delivering into regulated industries (financial services, healthcare, insurance, technology, or similar).

- Experience in a professional services, consulting, or systems-integrator delivery model.

- Program management certification (PMP, SAFe, or equivalent).