AI/ML Computational Science Manager

Skill required: Tech for Operations - Artificial Intelligence (AI)

Designation: AI/ML Computational Science Manager

Qualifications:Any Graduation

Years of Experience:12+

Language - Ability:English(International) - Advanced

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do The Customer Service Advisor role supports a large, global, client in the energy sector, delivered through Accenture's Customer Operations function. The role is part of a multi-channel customer service operation, providing support to end users (B2B and B2C) while ensuring strict adherence to client contractual requirements, service level agreements (SLAs), quality standards, and data privacy obligations.

What are we looking for 12+ years in IT delivery, with at least 4 years leading ServiceNow implementations end-to-end.

• Proven SI delivery track record — fixed-price or fixed-milestone programs with contractual accountability and direct client-facing ownership.
• Strong commercial acumen: bottoms-up estimation, effort-to-price translation, and change control in an SI context.
• Hands-on experience shifting teams from agile/ops delivery models to structured SI ways of working.
• Excellent onsite and executive stakeholder management — credible and confident in steering committees and C-suite forums.
• Multi-methodology delivery depth: SI (Waterfall/Milestone-based), Agile, and Hybrid — and judgment on when to apply each.
• Sisense knowledge.
• Experience deploying AI or GenAI tooling within a delivery context — Agentic workflows, AI-assisted testing, intelligent PM.
• ServiceNow certifications (CIS-ITSM, CIS-CSM, or platform certifications).
• Background in Banking, Financial Services, or other regulated industries.
• Familiarity with JIRA, X-Ray, ADO, or equivalent test and PM tooling in an SI context. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility
• The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives
• Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility
• Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters
• Should have latitude in decision-making and determination of objectives and approaches to critical assignments
• Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility
• Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts