AGM - Transport Operations

Job Purpose

Transport Performance is the Transport Elements and Services champion for the end-to-end Transport service performance and operational excellence across all layers IPMPLS, DWDM, Optical.

Acting as the critical bridge between Network Operations, Planning/CODE, SNOC, RAN, Core, Fiber, Projects, Enterprise and OEM partners, the Transport Performance Lead orchestrates cross-domain interventions to ensure high availability, superior service quality and rapid restoration.

The role also champions analytics and modernization.

Business Impact

. Accountable to drive best-in-class Transport availability and service continuity for Mobility, Enterprise and critical Core services.

. Enhance customer experience through sustained improvement in SLAs - service availability, latency, jitter, packet loss, throughput, fault rate and MTTR.

Scale & Complexity

. End-to-end Transport ecosystem spanning IP/MPLS, Microwave, Optical Access, DWDM/Ethernet and Mobility/Enterprise services.

. Multi-vendor network and OSS/NMS environment requiring strong technical governance and cross-functional orchestration.

/Key Responsibilities

Service Availability & Performance

. Own and drive Circle Transport service performance across Access, Aggregation, filed KPI FCS CRC in transport IP and optical and Core layers, ensuring agreed availability and resilience benchmarks

. Proactively identify degradation, congestion, instability and emerging failure risks before they become customer-impacting.

. Drive improvement in service availability and overall network health.

. Ensure Transport-induced Core service outages are prevented through proactive risk identification, protection and corrective actions.

Customer Experience & Performance Assurance

. Drive packet loss, latency, jitter, throughput and service KPIs within agreed SLA/benchmark values.

. Partner with RAN, Core and Enterprise teams for end-to-end service improvement and complaint reduction.

Major Incident, RCA & Problem Management

. Act as the technical escalation authority for complex Transport incidents and high-impact service disruptions.

. Lead structured RCA for P1/P2 and chronic failures and drive permanent corrective action within defined timelines.

Project, Modernization & Technology Transformation

. Provide technical SME support for Transport rollout, consolidation, migration, modernization and network-improvement programs.

. Enable traffic shifting and service cutovers with minimum customer impact and timely resolution of operational dependencies.

OEM & Cross-functional-

. Orchestrate actions across SNOC, CODE, Planning, RAN, Core, OSP, Projects and Enterprise teams to deliver end-to-end outcomes.

. Mentor Transport field engineers, conduct structured technical knowledge sessions and build next-generation troubleshooting capability.

. Promote accountability, collaboration, innovation and continuous improvement across the Transport ecosystem.

Health, Safety & Wellbeing

. Demonstrate visible HSW leadership and ensure 100% adherence to prescribed safety processes across self, team and partners.

Technical/ Functional Competencies

. End-to-end Telecom Transport Network Operations

. IP/MPLS Core, Aggregation & Access

. Microwave / Packet Microwave / SDH / Ethernet and Optical Access

. DWDM / Optical Transport

. Mobility backhaul and 4G/5G Transport architecture

. Enterprise Transport Service Assurance

. Network Performance & Service KPI Analytics

. Fault, Major Incident, RCA & Problem Management

. Capacity, Resource & Network Optimization

. Network Topology, Protection & Resilience Engineering

. MRTG - SevOne / Accedian / VIIP / NPM or equivalent assurance platforms

. Multi-vendor OEM / Managed Service governance

Behavioural & Leadership Competencies

Technical Authority: Acts as the trusted technical escalation point and demonstrates strong engineering judgement across multiple Transport domains.

Customer Centricity: Connects network KPIs and technical interventions to actual Mobility and Enterprise customer experience.

Systems Thinking: Understands the complete service chain from RAN through Transport to Core and Enterprise service layers.

Analytical Problem Solving: Uses data, trends and structured RCA to identify systemic issues and prevent recurrence and permeant fix

Influencing Without Authority: Mobilizes multiple functions and partners to deliver outcomes without relying solely on formal hierarchy.

Execution Excellence: Converts technical insight into measurable improvement with clear ownership, prioritization and closure discipline.

Capability Builder: Develops people through coaching, mentoring, technical learning and knowledge sharing.

Qualifications & Experience

Minimum Education Qualification: B.E./B.Tech in Electronics & Telecommunication, Electronics, Electrical, Computer Science, IT or related engineering discipline.

Years of Working Experience: 10-12+ years of relevant Telecom / IT / OEM experience, with significant experience in large-scale Telecom Transport Networks

Preferred Experience: Strong hands-on expertise in IP/MPLS plus Optical/DWDM/Microwave large Service Provider network exposure Mobility and Enterprise service understanding NMS/OSS and performance analytics, multi-vendor OEM/partner management.

Working Relationship

Internal Stakeholders

. Circle Transport Operations and Circle Technology Leadership

. Transport Planning (CODE) / SNOC

. Radio Quality & Operations, Core

. OSP / Fibre and Projects

. Enterprise / Service Assurance

External Stakeholders

. Transport OEMs and technology partners