HYDERABAD · FULLTIME
AGM - SME - IP/MPLS
vodafone idea
Hyderabad · onsite · Posted 2d ago
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Section · 01
About this role
Role | SME IP |
| Job Level/ Designation | M2/AGM |
| Function / Department | SNOC/ IP/MPLS |
| Location | Hyderabad/Pune |
| Job Purpose | . Fault management for Multivendor Multi technology IP network |
| . Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. | |
| . Responsible for driving the Problem Management, Knowledge Management and KEDB | |
| . Responsible for Vendor Governance of Cisco, Nokia, Juniper, IBM, Huawei, ECI, ZTE, HFCL, Arista, Ericsson, etc | |
| . Ensure timely management escalations for all P1/Special incidents as per process and regular update | |
| Key Result Areas/Accountabilities | . Manage, troubleshoot & restore faults across multi vendor multi technology IP networks |
| . Able to understand the overlying services Voice, Data and other services and their architecture | |
| . Able to manage CEN, Core, NIBN ISP and CPE IP network | |
| . Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K | |
| Core Competencies, Knowledge, Experience | Professional Qualifications |
| . Candidate must possess engineering Bachelor's Degree, Post Graduate Diploma, Professional Degree in Information | |
| Technology or equivalent | |
| . Must have foundation qualification in ITIL V3 | |
| . Able to handle multiple outages at same time with coordination with relevant stakeholders | |
| . Strong interpersonal & verbal communications with good written skills. | |
| . Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused | |
| . Able to take responsibility and motivate team members in difficult or stressful situations | |
| . Should understand industry standard process and framework like ITIL & ISO. | |
| . Should be able to improve and implement the current INM process | |
| . Familiar with ISO 27001 & the process of ISO 20000 audit and compliance | |
| . Always follow HSW rules | |
| Must have technical / professional qualifications | . B.E (Electronics & Telecommunication) |
| .CCNP/CCIE/JNCIE/ITIL/PMP | |
| Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP | |
| . Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc. | |
| . Should have strong knowledge of IP Network Architecture with services | |
| . Excellent Communication and Coordination skills, confident and structured when dealing with conflict | |
| . Experience in managing major incidents with good understanding of business and service impact. | |
| . Demonstrate effective stakeholder engagement | |
| . Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills | |
| . Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services | |
| . Ability to work independently with a significant attention to detail & Ability to work under pressure. | |
| . Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability, | |
| . Good problem solving techniques and Customer focused | |
| . IP Network Availability 99.90 % | |
| . MTTR for critical incidents (P1/P2) 45 min & incidents (P1 till P5) 110 min |
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Section · 02
Skills
VxlanITILFault ManagementIso 27001Switching ProtocolsCcieCCNPSDNIso 20000Vendor GovernanceJNCIEPMP
Section · Company
About Vodafone Idea
vodafone idea
Telecom
9.8k+
employees
2018
8 years old
Mumbai, Maharashtra
US
₹13.6L PA avg
Avg at Vodafone Idea
About
Vodafone & Idea are now Vi - together for tomorrow with a commitment to deliver a delightful customer experience.
Industries
Telecom
Employee ratings
10 reviews
4.0/ 5
Culture
2.0
Career growth
2.0
Work-life
2.8
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