AGM - Operation Excellence

Role

Lead - Operation Excellence

Job Level/ Designation

M2/ AGM- Operation Excellence

Function / Department

SNOC/ Operation Excellence

Location

Pune

Job Purpose

Drive network operational excellence by leveraging automation, digital platforms, dashboards, and process optimization to improve efficiency, visibility, and business outcomes. Champion the Five A Principles - Analytics, Accuracy, Approach, Action, and Adaptability by transforming operational challenges into scalable digital solutions and actionable insights, enabling measurable improvements in operational performance, productivity, and service delivery.

Key Result Areas/Accountabilities

• Champion Network Operational Excellence through automation, digital transformation, and continuous process innovation to deliver measurable business outcomes.
• Lead the design and delivery of enterprise-scale digital solutions, including portals, dashboards, and applications, from concept to value realization.
• Convert operational challenges into scalable, data-driven solutions that enhance efficiency, visibility, decision-making, and performance.
• Own the requirements governance framework, including FRS definition, stakeholder alignment, approvals, and solution adoption.
• Partner with SNOC, Circle Operations, and cross-functional teams to identify opportunities, eliminate inefficiencies, and drive operational improvements.
• Drive data-led decision making by developing actionable insights, KPI frameworks, and performance management dashboards.
• Solve complex operational problems through root cause analysis, process redesign, and sustainable corrective actions.
• Institutionalize the Five A Principles (Analytics, Accuracy, Approach, Action & Adaptability) to foster a culture of operational excellence, innovation, and continuous improvement.

Core Competencies, Knowledge, Experience

• Strong understanding of network operations and operational excellence practices.
• Experience in automation, dashboard development, and digital transformation initiatives.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to simplify complex technical concepts into business-friendly solutions.
• Strong analytical, problem-solving, and decision-making capabilities.
• Effective communication, documentation, and project management skills.

Must have technical / professional qualifications

Minimum Education Qualification

B.E./B.Tech - Electronics, Telecommunications

Years of working experience

Minimum 7-10 years total with at least 6-8 years in network operations analytics, NOC/SNOC KPI management, or operational platform design in a telecom organization.