Advanced OM Specialist

The Advanced OM Specialist is responsible for independently managing complex, high-value orders, including private-sector, government, go-to-market (GTM), and multimodality orders. This role oversees the order lifecycle from order recognition through installation and revenue recognition, ensuring timely execution, contractual compliance, inventory optimization, and a positive customer experience.

The role requires strong order management and supply chain expertise, the ability to coordinate across multiple factories and stakeholders, and ownership of key operational performance metrics. The Senior Order Management Specialist also drives process improvements, resolves escalations, and mentors junior team members to strengthen overall order management performance.

Roles and Responsibilities:

• Independently manage complex orders, including multimodality deals, coordinating across multiple factories, internal teams, and private-sector or government customers.
• Serve as the single point of contact (SPOC) and primary escalation point throughout the order lifecycle, from order recognition through installation and revenue recognition.
• Own and monitor regional order management KPIs, including order linearity, aged inventory, backlog performance, and execution priorities.
• Partner with factories, supply chain, logistics, commercial teams, and other stakeholders to ensure timely order fulfillment and resolve operational challenges.
• Manage order backlog, proactively identify execution risks, and coordinate corrective actions to minimize delays and improve customer outcomes.
• Collaborate with other Senior Order Management Specialists to prioritize orders, balance operational requirements, and support business commitments.
• Ensure compliance with contractual obligations, applicable regulatory requirements, and internal order management procedures.
• Maintain accurate order documentation, including contractual, billing, shipment, and compliance-related records.
• Drive resolution and closure of partial shipments and concession shipments, coordinating with relevant stakeholders.
• Lead continuous improvement initiatives to simplify order management processes, strengthen execution, and improve operational efficiency.
• Support the development and adoption of standard operating procedures (SOPs), process documentation, and training materials.
• Mentor junior Order Management Specialists, share best practices, and support consistent application of order management standards.
• Build effective relationships with internal and external stakeholders to resolve escalations, manage expectations, and deliver a positive customer experience.

Required Qualifications:

• Bachelor's degree in Engineering, Materials Management, Supply Chain Management, Operations Management, or a related discipline.
• Minimum 3 years of experience in order management, supply chain, manufacturing operations, or a related operational function.
• Strong understanding of order management processes, supply chain operations, inventory management, and backlog management.
• Experience working with ERP systems to manage orders, inventory, and operational transactions.
• Demonstrated experience managing complex operational activities, coordinating cross-functional stakeholders, and resolving execution challenges.
• Experience driving operational process improvements and implementing standardized processes.
• Ability to manage operational KPIs, prioritize competing requirements, and deliver results within established timelines.
• Strong communication, stakeholder management, and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Fluency in written and spoken English.