Admissions Officer/Counsellor

Company Description ICFAI Group is a network of recognized universities, a deemed-to-be university, and several institutions progressing toward university status, all focused on delivering high-quality education. The group offers programs in Business Management, Technology, and Law, and is known as a pioneer in flexible and distance education. ICFAI University's innovative learning methodology and robust curriculum are designed to create value for learners seeking career advancement and professional growth. The institutions have become a benchmark for higher education, with thousands of alumni successfully achieving their career goals.
Role Description The Admissions Officer/Counsellor is a full-time, on-site role based in Ghaziabad. This role involves guiding prospective students through the admissions process, explaining program offerings, eligibility criteria, and application procedures in a clear and supportive manner. The Admissions Officer/Counsellor will respond to inquiries via phone, email, and in person, conduct counselling sessions, and organize campus visits or information sessions to help applicants make informed decisions. The role includes reviewing applications, coordinating with academic departments, maintaining accurate records in admissions systems, and ensuring timely follow-up with candidates. The Admissions Officer/Counsellor will also support outreach activities, participate in education fairs or school visits, and contribute to continuous improvement of the admissions and counselling experience.
Qualifications

• Candidates should possess strong Interpersonal Skills and Communication abilities to counsel prospective students and interact effectively with families and colleagues.
• Candidates should possess experience or understanding of International Admissions and Education systems to support diverse applicants and explain academic pathways clearly.
• Candidates should possess Customer Service skills to manage inquiries, resolve concerns professionally, and deliver a positive admissions experience.
• Candidates should ideally have organizational, time-management, and basic computer skills (MS Office, email, CRM or admissions software).
• A bachelor's degree in Education, Business, Psychology, or a related field is preferred; prior experience in admissions, student counselling, or academic advising is an advantage.
• Ability to work on-site in Ghaziabad, meet targets, collaborate in a team, and maintain confidentiality and ethical standards in handling applicant information.