Admin Support Officer

POSITION DESCRIPTIONAdmin Officer – Solar & Battery Operations

Company: Eco Aspire Energy | Location: Remote – India | Employment: Full-time

Salary: Approximately 35,000/month, negotiable | Reports to: Managing Director / Operations Manager

Position Purpose

Eco Aspire Energy is a Melbourne-based Australian solar and battery retailer and installer. We are seeking a proactive, organised and reliable Admin Officer to support daily operations and coordinate customer projects from initial enquiry through installation, network approvals, compliance documentation and final handover.

Key Responsibilities

• Customer & Project Administration: Maintain accurate customer files, CRM records and project statuses; collect documentation, track outstanding tasks and provide timely project updates.
• Customer Service: Communicate professionally with Australian customers by phone and email, confirm appointments, follow up missing information and escalate complaints or technical matters.
• Installation Coordination: Coordinate installation schedules with customers, installers and electricians; confirm site access, equipment availability and project readiness; follow up installation completion.
• Supplier & Logistics Coordination: Track product availability, purchase orders and deliveries; follow up supplier pricing, delays, missing items and delivery arrangements.
• Network Approvals & Compliance: Track electricity distributor applications, network approvals, meter upgrades, Certificates of Electrical Safety (COES), Solar Victoria documentation and other required records.
• Sales & CRM Administration: Enter and allocate new leads, monitor sales follow-ups, assist with quotations and identify missed enquiries or inactive projects.
• Accounts Administration: Assist with customer invoicing, payment follow-ups, supplier invoices and maintaining accurate Xero records.
• Project Handover & After-Sales: Follow up outstanding certificates, approvals, customer handover documents, warranty claims and service requests.
• General Administration: Manage emails, electronic filing, spreadsheets, reports and administrative process improvements.

Key Performance Indicators

• Accurate and up-to-date CRM, customer, project and Xero records.
• Prompt follow-up of leads, customers, suppliers, approvals and outstanding documentation.
• Professional customer communication and timely project updates.
• Installations properly coordinated with required information and equipment available.
• Compliance documentation and project handovers followed through to completion.
• Problems identified early, escalated promptly and tasks completed without repeated reminders.

Essential Skills & Experience

• Previous administration, customer service or operations coordination experience.
• Excellent spoken and written English, with confidence communicating with Australian customers.
• Strong organisation, attention to detail, communication and follow-up skills.
• Ability to manage multiple tasks independently and meet deadlines.
• Computer proficiency, including Microsoft Office/Google Workspace and CRM systems.
• Reliable internet, suitable computer equipment and a professional remote-working environment.

Desirable: Solar and battery industry experience, electrical installation administration, Australian network approvals, Solar Victoria processes, COES documentation, Pylon CRM, Xero, supplier coordination and logistics.

Working Hours – Mandatory Requirement

This is a full-time remote position based in India. Working days are Monday to Saturday, with an early morning shift that may start as early as 4:30 AM IST and must finish no later than 2:00 PM IST. The employee must maintain reliable attendance and availability during the agreed shift to support Australian business operations, including applicable daylight saving changes.

Personal Attributes & Role Boundaries

The successful candidate must be proactive, accountable, detail-oriented, customer-focused and capable of following tasks through to completion. The role is administrative and coordination-focused; technical electrical decisions must be referred to qualified team members.

Career Development & Application

Opportunity to progress into an Operations Coordinator or Operations Executive role as the business grows.

To apply: Submit an updated CV, a brief cover letter, relevant experience, confirmation of availability for the required working hours, and current and expected monthly salary.

Eco Aspire Energy | Melbourne, Victoria, Australia | ecoaspireenergy.com.au