Accounts Receivable Team Lead - Senior

Objective of the document:

The objective of this document is to explain the primary role of Team Lead/Assistant Manager (Accounts Receivable) and the overall job objectives and specific duties to be performed by the associate. This document also contains the specifications on education, skills and experience required for the employee to perform the duties.

This document is useful for talent/resource management group to short list the candidates for interview based on their skills. This document is also useful for Customer Leader, Delivery Manager, and Transition Manager to identify and select the resources for both Knowledge Transfer and Offshore delivery.

Role:

Team Lead

Academic Qualification:

Bachelor of Commerce / MBA

Preferred Experience and Competencies required:

• 4-10 years of experience in accounts receivable processes
• Team leading experience of at least 1-3 years
• Preference will be given to candidates with accounts receivable experience
• Preference will be given to candidates with transition and experience in ERPs such as SAP, Oracle, and PeopleSoft
• Microsoft Office suite proficiency
• Passion for ensuring a great customer experience
• Prior end-to-end accounts receivable transition experience
• Strong interpersonal skills, including written and oral communication skills in English
• Good presentation skills

Intended Audience:

• Client
• Engagement lead
• Delivery lead
• Transition lead
• Human Resource lead

The accounts receivable team lead is responsible for monitoring/leading the team to support accounts receivable tasks for the client.

Responsibilities:

• Ownership for the monthly AR close process, including reconciliation of the AR sub-ledger to the General Ledger
• In-depth understanding of the Order to Cash value stream with relevant experience in management of end-to-end accounts receivables process
• Managing the monthly reconciliation of other AR-related accounts such as unapplied cash, unclaimed credits, clearing, accrual, bad debt, chargebacks, withholding and sales tax
• Investigating and ensuring that all cash and check issues are resolved, and all over-short differences are cleared/validated in the system
• Ensuring that there is controllership in the process
• Conducting weekly/monthly governance calls with respective process owners to identify and resolve any issues which need immediate attention
• Publishing monthly O2C dashboard to ensure adherence to SLA/KPIs around the O2C process
• Hiring, training, and managing the AR team
• Developing and maintaining a productive team environment and building strong competencies in the team
• Knowing the functioning of other departments and how AR functions need to interface with these departments
• Creating a high performance-driven culture, employee engagement and customer centricity
• Demonstrating the ability to meet deadlines while managing multiple projects
• Documenting procedures and ensuring adherence to them
• Communicating using clear, concise, and effective written and verbal formats
• Managing staff/resources of the team, setting priorities and planning workload to meet deadlines and achieve the objectives of the department
• Applying learning and experience to identify and initiate best practice strategies and process improvements for the team
• Ensuring new employees under your supervision receive adequate instruction and support to successfully complete the new employee orientation program within the specified time frame
• Ensuring employees under your supervision receive appropriate training and have the necessary competencies to perform the functions required in their role through the development and application of annual training plans applicable to their current/new role
• Increasing staff motivation and morale through effective performance appraisal and career development by training, coaching, providing feedback and integrating reward systems

Must Have:

• Finance/Accounting degree or relevant experience
• Preference will be given to candidates with accounts receivable experience
• Preference will be given to candidates with transition and experience in ERPs such as SAP, Oracle, and PeopleSoft
• IT skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Name of Competencies & Level:

• Analytical skills and attention to detail - The accounts receivable specialist should have the skill to look at complex numbers and try to find disparities and cost-saving areas
• Communication skills - The accounts receivable specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/accepted manner will be most important
• Organizational skills - Work gets hectic during peak times as per the nature of work. Knowing about every document and client will be of great help
• Computer skills - Much of the job will be completed on computers and will involve completing spreadsheets and other documents/reports. Good computer skills will be necessary