Accounts Receivable Specialist

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are seeking a highly skilled Accounts Receivable (AR) Specialist. You will be responsible for managing the dispute resolution process and resolving discrepancies including billing errors, discrepancies between invoices and purchase orders, incorrect delivery of goods or services and defective products in a timely and efficient manner as well as mentoring and coordinating with. Your exceptional analytical and communication skills will play a vital role in ensuring accurate and prompt resolution, strengthening client relationships, and optimizing the overall financial health of our organization.

Responsibilities:

Research issues/disputes to determine facts and identify root cause and pathway to resolution

Work with various departments to determine root causes of prevalent process failures that drive billing issues/disputes

Ensure accurate, timely and appropriate responses to issues/disputes within defined turnaround time requirements established by Management

Maintain open issues/disputes reporting and provide periodic status updates to leadership with anticipated resolution date

Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued

Engage in clear and professional communication with customers and stakeholders

Maintain comprehensive records of all issue-related activities, communications, and resolutions. Generate regular reports on dispute trends, aging, and resolution status for management review

Continuously evaluate the resolution process and identify opportunities for enhancement. Suggest and implement improvements to streamline workflows and enhance productivity

Ensure compliance with company policies, accounting standards, and regulatory requirements during the resolution process.

Adhere to internal controls and maintain a high level of data accuracy and integrity

Provide mentorship and support to junior team members, sharing knowledge and best practices to improve the overall performance of the Dispute team

Perform related duties as well as other duties assigned by supervisor

Qualifications

3+ yrs of accounts receivable experience

Successful candidates are detail-oriented, highly motivated, organized, and have the capacity to work both independently and collaboratively in a fast-paced, high-volume environment

Candidates should have well-developed Microsoft Office skills-including Excel proficiency

Ability to solve problems and communicate effectively with all levels of personnel

Bachelor's degree is preferred

#LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.